Mayowa Mackonor
@mayowamackonor
Client service and administrative professional delivering accurate reporting and calm solutions.
What I'm looking for
I’m a detail-oriented client service and administrative professional who values clear communication, accuracy, and positive service experiences. With a BSc in Business Administration (Management Studies) and over a year of experience, I support client relations, administrative coordination, and reporting operations with a calm, solutions-focused approach.
At Bosworth Marketing Consulting, I supervised and assisted in training 32 promoters to meet project objectives, handled daily data capture across multiple Nigerian regions, and analyzed weekly and consolidated reports to deliver actionable insights. I also provided clients with timely, first-hand reporting on competitor activities and market shifts as part of service delivery.
Earlier roles strengthened my operational backbone: I supported day-to-day publishing and administrative execution at Princeton & Associates Publishing Co. Ltd, contributed to account management with financial records, and taught students while tracking 75–80% progress and attendance in my first tenure. I’ve also built customer empathy and feedback-driven improvement through customer care work using Google Forms, handling complaints professionally and resolving issues promptly.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Shoebbler
Dec 2021 - Dec 2021 (0 months)
Assisted customers with inquiries and provided product information. Collated and analyzed customer feedback via Google Forms to improve service offerings, and handled complaints by resolving issues professionally.
Education
Degrees, certifications, and relevant coursework
African Leadership X (ALX)
Virtual Assistant Certification, Virtual Assistant
2025 - 2025
Completed a Virtual Assistant certification program with African Leadership X (ALX) from May 2025 to July 2025.
Central University College
Bachelor of Science, Business Administration (Management Studies)
2013 - 2017
Earned a BSc in Business Administration (Management Studies) from Central University College from 2013 to 2017.
HP Life / HP Foundation
Customer Experience (CX) for Business Success, Customer Experience (CX)
2026 -
Completed (or is in) a Customer Experience (CX) for Business Success program with HP Life/HP Foundation beginning January 2026.
Availability
Location
Authorized to work in
Job categories
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