maylyn ballacilloMB
Open to opportunities

maylyn ballacillo

@maylynballacillo

Dedicated Medical Virtual Assistant with strong analytical and communication skills.

Philippines

What I'm looking for

I am looking for a role that values adaptability and offers opportunities for growth in a supportive environment.

I am a Medical Virtual Assistant with extensive training and certification that equips me with essential skills to excel in my role. My background includes a Bachelor of Science in Physical Therapy and comprehensive training in medical virtual assistance, covering critical areas such as HIPAA compliance, EHR management, and medical scribing. I pride myself on being adaptable, reliable, and resourceful, ensuring that I meet the diverse needs of my clients.

Throughout my career, I have gained valuable experience in customer service and analytical roles. As a Senior Vetting Analyst at HSBC Electronic Data Processing, I conducted thorough background checks and communicated findings effectively to hiring managers. My previous roles have honed my ability to handle customer inquiries and resolve issues efficiently, making me a strong candidate for any medical virtual assistant position.

Experience

Work history, roles, and key accomplishments

HI

Senior Vetting Analyst

HSBC Electronic Data Processing (Philippines) Inc

Jan 2022 - Jan 2024 (2 years)

Conducted background checks, verifying employment history, educational credentials, and professional licenses. Evaluated gathered information to identify potential red flags or inconsistencies, communicating findings and recommendations to hiring managers and HR professionals.

HI

Everyday Banking Agent

HSBC Electronic Data Processing (Philippines) Inc

Jan 2017 - Jan 2022 (5 years)

Provided excellent customer service, handling inquiries, processing transactions, and resolving customer issues in a banking environment. Assisted customers with a range of banking needs, including account management, loan applications, and product information.

TE

Customer Service Representative

Teletech

Jan 2013 - Jan 2017 (4 years)

Answered customer inquiries about account balances, transactions, and banking products. Assisted with troubleshooting online banking issues, mobile app concerns, and transaction errors, while handling complaints and resolving disputes related to unauthorized transactions or service issues.

DI

Residential Manager for People with Disabilities

DASCH, Inc

Jan 2010 - Present (15 years 5 months)

Oversee the daily operations of a residential facility, ensuring a safe and supportive environment for residents. Duties included supervising staff, coordinating resident support, managing household operations, advocating for residents, and handling emergencies.

SL

Individual Support Worker

Sioux Lookout - Hudson Association for Community Living

Jan 2003 - Present (22 years 5 months)

Assisted individuals with their daily needs and promoted independence. Duties included providing personal care, assisting with household tasks, supporting mobility, administering medication, and accompanying clients to medical appointments.

Education

Degrees, certifications, and relevant coursework

PC

Pines City Colleges

Bachelor of Science, Physical Therapy

Completed a Bachelor of Science in Physical Therapy. Gained foundational knowledge and practical skills in rehabilitation, patient care, and therapeutic exercises.

OU

Our Lady of Fatima University

Bachelor of Science, Nursing

Undertook studies towards a Bachelor of Science in Nursing. Developed an understanding of patient care, health assessment, and medical procedures.

Tech stack

Software and tools used professionally

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maylyn ballacillo - Senior Vetting Analyst - HSBC Electronic Data Processing (Philippines) Inc | Himalayas