Open to opportunities

Edilyn Joy Celo

@edilynjoycelo

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Medical credentialing specialist and nurse with strong customer-service tech skills.

Philippines

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What I'm looking for

I seek remote or hybrid healthcare-adjacent roles where I can apply credentialing and patient-support skills, work with cross-functional teams, ensure compliance, and grow into healthcare administration or clinical support positions.

I am a recent Bachelor of Science in Nursing graduate with hands-on clinical foundations and a strong interest in applying technology to improve healthcare workflows. I blend nursing knowledge with experience in credentialing, customer support, and remote healthcare operations to help organizations run safely and efficiently.

In credentialing roles, I conducted primary source verifications, managed CAQH processes, and coordinated across departments to maintain accreditation and HIPAA compliance. I have provided multi-channel support to nurses and patients, handled sensitive information professionally, and maintained accurate records to support operational decisions.

I am tech-savvy and comfortable with customer relationship platforms and productivity suites, and I seek roles that let me contribute to patient safety, process improvement, and cross-functional teamwork while continuing to grow in healthcare administration and clinical support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

iQor Philippines

May 2025 - Present (4 months)

Managed high-stress customer situations while maintaining HIPAA compliance and professionalism; resolved disputes and escalations efficiently. Completed company training in May 2025.

Customer Service Conflict Resolution HIPAA Customer Escalation

Medical Credentialing Specialist

NeoWork

Jun 2024 - Aug 2025 (1 year 2 months)

Conducted primary source verifications including background checks and board certifications, ensuring accreditation standards and HIPAA compliance. Coordinated cross-departmental processes to improve provider application turnaround and satisfaction.

Credentialing Primary Source Verification HIPAA CAQH Data Management Customer Relations Attention To Detail Communication

Customer Support Specialist

NeoWork

Dec 2023 - May 2024 (5 months)

Provided timely assistance to nurses via phone, email, and chat channels, maintaining professionalism and resolving inquiries efficiently. Documented interactions to support service quality and follow-up actions.

Customer Support Phone Support Email Support Live Chat Critical Thinking Documentation Remote Work

Customer Service Associate

Nowcom

Mar 2023 - Sep 2023 (6 months)

Maintained product knowledge and provided accurate information to customers, handled cash and loan concerns, and logged interactions to resolve issues. Used CRM tools to track and escalate customer cases.

Customer Service Loan Processing HubSpot Salesforce Microsoft Office Google Workspace Active Listening

Outbound Caller

Phone Ready Leads

Jun 2022 - Sep 2023 (1 year 3 months)

Made outbound follow-ups to potential and existing customers to qualify leads and maintained detailed records of interactions for future reference. Improved lead qualification accuracy through structured call notes.

Outbound Calling Lead Qualification Data Entry Record keeping