I am an industrial engineer based in Colombia with a focus on resource management and problem-solving. Throughout my career, I have gained experience in managing human and office resources, customer control, and problem-solving in dynamic environments. My analytical and strategic approach has allowed me to efficiently address a variety of challenges. I am known for my ability to work well in teams, quick learning, effective communication, and empathy.
During my time at Amazon as a Team Manager, I successfully coordinated a team of 18 people in the Mexico market. I ensured effective communication, achieved 90% of the assigned goals in metrics, and established a system of supervision and personalized training for my associates to maintain quality standards for customers. I also conducted data and process analysis to produce key reports for the operation and managed schedules and relevant activities on a weekly basis.
In my previous roles at Sitel and Amazon, I provided customer service support in retail sales in the U.S. market, assisted in the development of new hires during training, and offered chat support for general questions. I also supported team leaders as a bilingual agent, handling call center activities and reporting to improve team performance.
