Johanna Ardila Munar

Coached team members to engage, develop, and align with Amazon leadership principles, fostering a culture of continuous improvement. Led organizational and team engagement activities, creating an environment conducive to open communication and constructive feedback. Effectively communicated goals and drove the mission and vision of the business unit, ensuring alignment with organizational objectiv

Managed key performance indicators and devised action plans to meet company and client needs, with a focus on enhancing customer service and resolution. Oversaw financial aspects of campaigns, including forecasting, staffing, and efficiency optimization. Cultivated strong client relationships, ensuring consistent delivery of results that exceeded expectations. Developed strategies to reduce employ

Provided support in selecting and characterizing beneficiaries of entrepreneurship programs, facilitating their participation in trade events. Assisted in identifying entrepreneurs affected by armed conflict, enabling their involvement in business meetings and events. Contributed to the execution and logistics of business meetings and fairs, aligning supply and demand to support the victim populat

Engaged in client-facing activities such as business reviews, presentations, and performance calls, providing valuable insights and recommendations. Offered ongoing coaching and feedback to team members, fostering their professional development and growth. Implemented strategies to improve operational efficiency and customer satisfaction, focusing on continuous process improvement.

Led and managed a team of chat representatives, fostering a collaborative and high-performance work environment. Implemented performance tracking mechanisms to monitor individual and team progress, ensuring alignment with company goals. Provided ongoing coaching and constructive feedback to team members, helping them develop their skills and achieve professional growth.

Developed reading, listening, writing, and speaking skills for children aged 6 to 12. Planned various activities to enhance the learning experience and tailored feedback sessions for individual students.

University internship role involving coordination of commercial activities within the chamber of commerce.