I've managed commercial customer accounts for Liberty Heating and Air Conditioning, serving as a primary contact for communication, issue resolution, and customer satisfaction.
I coordinate with sales, service, and operations teams to schedule maintenance, track projects, and provide accurate customer updates in a remote environment. I also prepare quotes, service agreements, and account documentation while maintaining CRM records.
At Las Vegas Pest Control, I handled billing inquiries, payment processing, account updates, service scheduling, and technician routing. I supported accounts receivable through collections, account reconciliation, payment plans, and AutoPay enrollment.
I build long-term customer relationships through proactive follow-up, practical problem-solving, and careful attention to account details, renewals, retention, and billing accuracy.
