I am Mayank Kumar Sharma, an experienced Desktop Support Engineer with a strong technical background and a passion for problem-solving. Throughout my career, I have successfully resolved desktop, software, and mail-related issues, ensuring minimal downtime and maximum user satisfaction. I am skilled in configuring and troubleshooting desktops, laptops, printers, scanners, and other peripherals. Additionally, I have expertise in configuring mail in Office 365 and troubleshooting mail in MS Outlook and Mozilla Thunderbird.
My experience also includes configuring VPN via Forticlient, switch, and router in networking. I am proficient in using Office 365, SharePoint Designer, and SharePoint Administration. I have extensive knowledge of AD DS Windows 2008, 2012, and AD Manager Plus for user ID maintenance. Troubleshooting LAN and internet issues, assigning IP addresses, and creating and updating matrices are also part of my skill set.
I have a proven track record of providing excellent technical support, managing service requests, and resolving hardware and software problems. I am highly organized, possess excellent time management skills, and have strong communication abilities. I am a quick learner and adapt easily to new technologies and environments.
