Maya Ashour
@mayaashour
IT help desk and technical support professional focused on troubleshooting systems and delivering accurate, confidential user data entry.
United StatesWhat I'm looking for
I’m an IT support professional with experience across technical support, help desk operations, troubleshooting, and remote data entry support in healthcare, hospitality, telecommunications, and retail environments. I bring a Bachelor’s degree in Computer Science and a strong foundation in computer systems, networking basics, and software support.
In my current role as a Remote Data Entry Specialist, I manage and update digital records with accuracy and confidentiality, process and verify customer and prescription-related information, and collaborate with my team to resolve data discrepancies. Previously, I supported store systems (POS, registers, scanners, and networking devices) and handled customer technical inquiries through calls and tickets—installing, configuring, maintaining hardware and software, and documenting basic networking troubleshooting.
Experience
Work history, roles, and key accomplishments
Remote Data Entry Specialist
Gifthealth
May 2024 - Present (2 years 2 months)
Managed and updated digital records with accuracy and confidentiality. Processed and verified customer and prescription-related information while maintaining organized databases.
Supported store systems including POS, registers, scanners, and networking devices. Identified and resolved hardware/software issues to minimize downtime and helped staff with daily technical problems and setups.
IT Help Desk Technician
Atlantis
Feb 2021 - Feb 2022 (1 year)
Provided onsite technical support to employees and guests by troubleshooting computers, networks, and applications. Installed, configured, and maintained hardware and software.
IT Help Desk
Telecommunication Company (Egypt)
Jan 2020 - Jan 2021 (1 year)
Handled customer technical inquiries through calls and tickets, resolving internet, device, and account-related issues. Performed basic networking troubleshooting and documented cases.
Education
Degrees, certifications, and relevant coursework
The Arab Open University
Bachelor of Science, Computer Science
Earned a Bachelor's degree in Computer Science from The Arab Open University (January 2022).
Availability
Location
United StatesAuthorized to work in
Job categories
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