Maxwell Setliff

Certified facility coordinator managing client communication, work orders, vendor files, record keeping, financial tasks, inspections, and reporting. Conducts periodic biweekly calls to discuss updates and information sharing.

Provided customer service and dispatched service requests for facilities managers and clients. Managed work orders, updated CMMS, and assisted with training new hires.

Executed operational processes for work order management and service partner follow-up. Coordinated maintenance repair work orders, communicated with clients and service providers, and provided reporting and dispatch updates.

Assisted customers with benefits and claims for Blue Cross Blue Shield of Michigan. Communicated clearly with patients, families, and healthcare providers, and managed multiple tasks efficiently.

Performed contracts for Optum health, booking appointments for COVID vaccines and tests. Worked on the VA Contract assisting veterans with specialized appointments, including patient registration and appointment scheduling.

Handled sales and retention for DirecTV and AT&T, managed customer accounts, and booked appointments for clients.

Worked in many departments including Amazon local, technical support, and billing.

Handled inbound sales calls.

Completed coursework for an Early Childhood Development Teacher's Aide program.