Open to opportunities

Shelbie McDowell

@shelbiemcdowell

Facilities coordinator at FAIRWAY INDEPENDENT HOME MORTGAGE who coordinated facility needs for branch locations nationwide.

United States

Message

What I'm looking for

I'm seeking a remote opportunity that will let me grow, take on challenges, and use my current skills and knowledge.

At FAIRWAY INDEPENDENT HOME MORTGAGE, I coordinated facility needs for branch locations nationwide. I assisted branch managers with office moves, onboarding, and closures, and coordinated travel and equipment installation for the internet field engineering team.

At POWERHOUSE RETAIL SERVICES, I worked with clients to develop and implement client-specific processes, prepared and ran service reports, and assisted with client calls and meetings. Earlier, as a Facilities Coordinator, I handled incoming work orders and helped clients and vendors resolve service questions.

At BAYLOR SCOTT AND WHITE INSTITUTE FOR REHABILITATION, I scheduled and registered patients, verified insurance benefits, and trained new hires. I also supported clinic reporting through the 2019 PRO Team and received recognition for helping other clinics and training colleagues.

Experience

Work history, roles, and key accomplishments

National IT Facilities Project Manager

Fairway Independent Home Mortgage

Sep 2025 - Sep 2026 (1 year)

Coordinated facility needs for branch locations nationwide, assisted branch managers with office moves, onboarding, and closures, and coordinated travel for internet field engineering team.

Project Management Facilities Management Vendor Management team training Meeting Coordination

Account Manager I

Powerhouse Retail Services

Mar 2022 - Jul 2025 (3 years 4 months)

Prepared and ran client calls and meetings, generated service reports, conducted new hire training, and developed client-specific processes to improve workflow and service.

Client Management Reporting Training Process Improvement Team Leadership

Facilities Coordinator

Powerhouse Retail Services

Nov 2020 - Mar 2022 (1 year 4 months)

Managed high volume of incoming work orders, answered client and vendor inquiries, and input data into computer systems to track and follow up on requests.

Work Order Management Customer Service Data Entry Multitasking Problem Solving

Lead Patient Service Specialist

Baylor Scott and White Institute for Rehabilitation

Mar 2019 - Nov 2020 (1 year 8 months)

Ran and staffed the front office of a large multi-discipline clinic, ensured staff understanding of daily tasks, and executed lead responsibilities while mentoring other staff.

Team Leadership Customer Service Corporate Trainer Reporting Mentorship

Patient Service Specialist

Baylor Scott and White Institute for Rehabilitation

Mar 2017 - Mar 2019 (2 years)

Scheduled patients, verified insurance benefits, completed intake paperwork, and handled billing and reporting. Trained new hires and served as a PRO Team member.

Patient Scheduling Insurance Verification Billing Training Customer Service

Administrative Assistant

Century 21 Judge Fite Management

Nov 2012 - Feb 2017 (4 years 3 months)

Scheduled appointments, maintained property manager calendars, processed invoices, coordinated property maintenance, and handled general administrative duties.

Administrative Support Scheduling Invoice Processing Data Entry Customer Service