Maxi Torelli
@maxitorelli
Customer Experience Specialist transforming complex support into lasting loyalty.
ArgentinaWhat I'm looking for
I’m a Customer Experience Specialist with 10+ years of experience delivering client-facing support in high-pressure environments—shifting from a 4-star Buenos Aires hotel front desk to a premier tech hub corporate reception. I turn difficult interactions into loyalty by staying calm, solving problems fast, and communicating clearly in Spanish, English, and Portuguese.
I’m fully remote-ready and self-managed from day one, with hands-on experience managing customer inquiries, escalations, and training end users on equipment and service usage. I’ve worked extensively with Zendesk and CRM systems, and I also support operations using tools like Google Workspace, Microsoft Office, Skype, Slack, CQR PMS, and major OTA platforms (Booking.com, Expedia, Despegar).
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Forlan SRL
Dec 2020 - Oct 2025 (4 years 10 months)
Served as the primary customer-facing representative for residential and business fiber optic & RF internet installations, managing expectations and resolving on-site incidents. Provided remote customer support, trained end users, escalated complex cases, and documented recurring issues to improve service delivery.
Corporate Receptionist & Coordinator
Tesla 1 Building
Nov 2018 - Dec 2020 (2 years 1 month)
Acted as the main point of contact for hundreds of employees, visitors, and corporate tenants at a premium tech hub. Coordinated corporate visits, managed external/internal communications via email and Skype, handled conference room reservations and courier deliveries, and supported access control and security incident response.
Front Desk & Night Auditor
Hotel Carsson
Apr 2008 - Mar 2018 (9 years 11 months)
Managed full front desk operations for a 4-star, 80-room hotel, delivering multilingual guest service across shifts for 10 years. Handled guest complaints and conflict resolution via in-person, phone, email, and OTA extranets, managed reservations through CQR PMS and major OTA platforms, and completed nightly cash closing and audit reports.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Tres de Febrero
Técnico en Imagen y Sonido, Imagen y Sonido
Completed a Técnico en Imagen y Sonido program at Universidad Nacional de Tres de Febrero in 2007.
Availability
Location
ArgentinaAuthorized to work in
Job categories
Skills
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