Open to opportunities

Maxine Osueke

@maxineosueke

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Client Success Specialist driving retention, revenue growth, and high customer satisfaction.

Nigeria

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What I'm looking for

I seek a customer-focused role in client success or support where I can improve retention, optimize processes, and drive revenue while working collaboratively in a metrics-driven team.

I am a Client Success Specialist with 4+ years' experience in SaaS, insurance, healthcare, and financial services, focused on resolving high volumes of inquiries while maintaining exceptional quality and compliance. I combine strong communication, retention strategies, and CRM expertise (Zendesk, HubSpot, Salesforce, Zoho) to boost revenue and strengthen customer loyalty.

I have a proven track record: resolving 2,000+ monthly inquiries at 85%+ satisfaction, generating sizable outbound activity with measurable conversion, and improving operational KPIs such as ticket closure and appointment scheduling efficiency. I prioritize a customer-first approach, data accuracy, and process optimization to deliver scalable results.

Experience

Work history, roles, and key accomplishments

Current

Reliance Care Officer

Current

Reliance Health

Jan 2025 - Present (1 year 5 months)

Managed 1,000+ weekly customer inquiries with a 95% resolution rate, approved 5,000+ monthly care requests with 99% accuracy, and improved appointment scheduling efficiency to reduce wait times by 20%.

Care Coordination Zoho Desk Ticketing Eligibility Verification Scheduling Customer Retention & Compliance

Client Success Specialist

WeShareGroup

Feb 2022 - Nov 2024 (2 years 9 months)

Resolved 2,000+ monthly customer inquiries with an 85% satisfaction rate, reduced complex escalation resolution time by 35%, and supported onboarding for 150+ clients annually to accelerate product adoption by 30%.

Customer Success Onboarding Escalation Management SLA Management Training

Customer Support Specialist

Centauri Health Solutions

Jan 2020 - Dec 2021 (1 year 11 months)

Handled Medicare/Medicaid eligibility inquiries, maintained 95% QA scores and 3-minute average handle time, and achieved a 28–30% qualification success rate while ensuring HIPAA and CMS compliance.

Medicaid Eligibility HIPAA QA