Maxim Krasulin

Designed and ran an end-to-end delivery process and pipeline, enforced a staging-first release policy, and defined ticket templates and workflow rules. Owned the backlog and prioritized reliability, billing, capacity, and security features.

Developed and optimized end-to-end Python automation scripts, AI-driven frameworks, and data pipelines. Managed backend cloud infrastructure for data exploration and predictive modeling.

Owned and redesigned the global SAP/BI Release Management lifecycle, managing a remote Transport Team of 5 specialists. Led a massive SAP BASIS Security Transformation across 60+ global systems and drove major system upgrades with zero critical disruptions.

Managed Russian Tax SAP process improvements including print form updates and VAT on construction activities. Supported data integration with document management systems and led MS SharePoint implementation.

Managed regional change requests and organized UAT for SAP business releases. Coordinated end-markets regression testing, managed defect resolution, and tracked development budgets.

Managed information systems support for SAP (FI, CO, MM, SD), Google applications, CommerceOne, and Cordys. Led a team of one junior MM analyst and supported users across three locations.

Provided SAP FI/CO consulting for multiple projects including Tchibo GmbH roll-out, Eldorado upgrade, and Megger roll-out. Managed FI area tasks, integration issues, and customer requests.

Managed a support team of 8 internal consultants and 2 contractors, overseeing system support, incidents, and user requests. Implemented incident and change management processes and led the EHP4 upgrade project.

Managed application support team and provided 2nd line support for financial, web, CRM/PRM, ITSM, and database management. Improved Service Transition procedures and handled critical incidents and problem management.

Coordinated internal and external support teams and managed project activities. Provided user support and month/year end support, and implemented Russian add-on SAP functionality.

Provided problem analysis, created work instructions and project documentation, and developed project solutions. Supported SAP FI customization and user support for JSC Aeroflot Russian Airways.

Provided 1st line user support and coordinated support team activities. Managed task lists, statistical reporting, and month-end support, and developed SAP BW reports and Excel macros.

Supported FI, Tax, and CO operations in SAP, including month-end support and data preparation for USGAAP and Tax reporting. Managed change requests and developed work instructions.

Managed tax calculations, tax returns, and sales/purchase book management. Provided tax advice and support, managed tax audits, and prepared USGAAP reporting.

Managed contract and treasury operations, including forex trade operations. Prepared tax and bank reporting and developed work instructions for bank operations.

Certificate in ITIL v.3 Foundation from Cleverics, completed in 2011.

Certificate in Core management skills training from CBSD, completed in 2010.

Certificate in Effective communication and customer satisfaction from CBSD, completed in 2010.

Certificate in Effective team building from CBSD, completed in 2010.

Diploma in Accounting and auditing from Moscow State University of Trade and Economics, completed in 2001.