Max Ayala

I’m a customer support professional with 4+ years of diverse experience, focused on delivering exceptional service and efficient order/case management. I’m known for strong communication, active listening, and maintaining a calm, solutions-first approach.

In my current role as a Case Analyst, I review imaging data step by step to ensure accuracy, completeness, and readiness for computational analysis. I also build detailed, patient-specific 3D coronary models using proprietary software, coordinating with peers to keep case volume moving without compromising quality.

Previously, as a Hardware Librarian at Exela Technologies, I managed hardware library operations—organizing and ensuring availability of hard drives, memory modules, CPUs, and servers. I used Microsoft Teams and Excel to improve communication and record-keeping, while following ESD lab safety protocols to protect sensitive electronic components.

Earlier, I served as a Water Park Safety Supervisor, where I supported guests by answering inquiries and enforcing safety protocols at water attractions. I responded promptly to emergencies, prioritizing guest safety, compliance, and effective incident management—skills I bring into every team I join.