I’m looking for a role where I can use my customer support strengths, problem solving, and data focused accuracy to deliver reliable outcomes while collaborating with a team that values compliance, safety, and continuous improvement.
Max Ayala
@maxayala
Customer support professional leveraging clear communication and problem solving to drive reliable outcomes.
What I'm looking for
I’m a customer support professional with 4+ years of diverse experience, focused on delivering exceptional service and efficient order/case management. I’m known for strong communication, active listening, and maintaining a calm, solutions-first approach.
In my current role as a Case Analyst, I review imaging data step by step to ensure accuracy, completeness, and readiness for computational analysis. I also build detailed, patient-specific 3D coronary models using proprietary software, coordinating with peers to keep case volume moving without compromising quality.
Previously, as a Hardware Librarian at Exela Technologies, I managed hardware library operations—organizing and ensuring availability of hard drives, memory modules, CPUs, and servers. I used Microsoft Teams and Excel to improve communication and record-keeping, while following ESD lab safety protocols to protect sensitive electronic components.
Earlier, I served as a Water Park Safety Supervisor, where I supported guests by answering inquiries and enforcing safety protocols at water attractions. I responded promptly to emergencies, prioritizing guest safety, compliance, and effective incident management—skills I bring into every team I join.
Experience
Work history, roles, and key accomplishments
Case Analyst
Heartflow
Jun 2025 - Present (11 months)
Reviewed imaging data step by step to verify accuracy, completeness, and readiness for computational analysis. Built patient-specific 3D coronary models using proprietary software while following medical device regulations and internal protocols.
Hardware Librarian
Exela Technologies
Oct 2022 - Nov 2023 (1 year 1 month)
Managed hardware library operations to ensure components were organized and available, including storage and server-related parts. Used Microsoft Teams for communication and Excel for record-keeping, while adhering to ESD lab safety protocols.
Water Park Safety Supervisor
Kalahari Water Park
Jan 2022 - Sep 2022 (8 months)
Assisted guests with inquiries and provided clear directions to improve the visitor experience. Enforced safety protocols at water attractions and responded to emergencies to maintain a secure environment.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Business Administration Management
2024 -
Enrolled at Western Governors University for a Bachelor of Science in Business Administration Management starting September 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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