Maurine Masinde

I can leverage over 15 years of expertise in Quality, Environmental, Health & Safety (QEHS) management, customer service, logistics, and operations to deliver measurable results. Having successfully managed compliance programs and teams across East Africa, Zambia, and South Africa, I bring a proven track record of leading multi-country operations with excellence and adaptability. I have a track record of delivering zero non-conformities in over 30 audits across East Africa, Zambia, and South Africa. Adept in risk management, strategy deployment, project management, and stakeholder engagement with demonstrated success in driving compliance, reducing customer complaints, and improving operational efficiency. Recognized for leadership, cross-functional collaboration, and coaching teams to achieve business excellence in dynamic, multi-country environments.

Major accomplishments:
• Successfully led 30+ internal and external audits across East Africa, Zambia, and South Africa with zero major non-conformities, strengthening compliance and stakeholder confidence.

• Transitioned QMS and EHS systems to updated ISO 9001, ISO 14001, and ISO 45001 standards and migrated data into SKF Intelex digital platform, ensuring global alignment and seamless remote accessibility.

• Implemented logistics improvement projects supporting new business models (DCD Shipments), driving operational efficiency and reducing delivery lead times, recognized with an excellence award in 2022.

• Spearheaded customer complaints analysis program that achieved a consistent downward trend, enhancing customer satisfaction and reducing service recovery costs.

• Awarded Best Performance in QMS & EHS (NE Africa Region) for excellence in audit management, continuous improvement, and remote cross-border coordination.

• Successfully trained, mentored, and onboarded cross-functional teams in Kenya and Zambia on QMS, EHS, and logistics systems, improving compliance awareness, safety culture, and remote team collaboration.