Maureen Wairimu

I’m a Travel Consultant with 6+ years in the tourism and hospitality industry, specializing in itinerary planning, reservations management, and customer service. I design customized travel experiences based on clients’ preferences, budgets, and timelines.

At Kichakani Adventures (Feb 2022–Jan 2026), I owned end-to-end booking for accommodation, transport, park entries, and tour guides. I handled client inquiries via phone, email, and walk-ins, and prepared accurate quotations, invoices, and travel documents. I also built strong relationships with hotels and other travel vendors.

I’ve consistently delivered results—by increasing repeat bookings through personalized service, boosting revenue through upselling premium packages and add-on services, and improving turnaround time by streamlining coordination processes. I bring strong destination knowledge across safaris, beach trips, and cultural tours.

Earlier, at Sentrim Hotels & Lodges (May 2019–Jan 2022), I managed reservations using ERES and Fidelio Suite 8, coordinated room allocations with operations, and maintained accurate booking records and customer data. Before that, at Horizon Contact Center (Jun 2017–Dec 2018), I provided issue resolution and booking support through inbound and outbound calls, with careful follow-ups—supported by tools like Zoho, HubSpot, Booking.com/Expedia platforms, Microsoft Office, and Google Workspace.