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Maureen Okereafor

@maureenokereafor

Banking operations professional at Polaris Bank Plc who processed transfers and FX transactions, reconciled accounts, and supported AML/KYC compliance.

Nigeria

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At Polaris Bank Plc, I processed daily banking transactions, including fund transfers, drafts, money orders, EFTs, and FX transactions, in line with bank policies and CBN regulations.

I reconciled accounts and completed end-of-day balancing and reporting, identifying and resolving discrepancies. I also supported fraud prevention through transaction verification and internal controls.

At Josmit Technologies, I supported operations and administration in a tech training and academic environment. I maintained CRM systems and operational records, and used Excel and Power BI for reporting and operational tracking.

I'm currently a Customer Service Representative at Buckeye Pacific Multiservice, handling questions about medical bills, insurance, payments, and accounts. I investigate billing and payment concerns, document interactions, and follow up on unresolved enquiries.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Buckeye Pacific Multiservice

Sep 2026 - Present (1 month)

Handles customer inquiries regarding medical bills, insurance, and payments; resolves billing discrepancies and maintains accurate records while ensuring confidentiality and meeting performance targets.

Customer Service Billing Insurance Payment Processing Record keeping Confidentiality Communication Skills

Operations & Administrative Coordinator

Josmit Technologies

Sep 2023 - Aug 2026 (2 years 11 months)

Supported day-to-day operational and administrative activities in a tech training environment, coordinating schedules, student onboarding, and reporting while managing CRM systems and using Excel and Power BI for data analysis.

Operations Coordination Administrative Support Scheduling CRM Excel Power BI Data Analysis Reporting Process Improvement Vendor coordination Compliance

Transaction Officer

Polaris Bank Plc

Oct 2018 - Aug 2023 (4 years 10 months)

Processed daily banking transactions including fund transfers, EFTs, and FX transactions, ensuring compliance with bank policies and CBN regulations. Performed reconciliation, end-of-day balancing, and supported fraud prevention and staff training.

Banking Operations Transaction Processing Reconciliations KYC Compliance AML Fraud Prevention Customer Service Reporting Training Internal Controls

IT Placement – Customer Service

Guaranty Trust Bank (GTBank)

Jan 2015 - Dec 2016 (1 year 11 months)

Provided frontline customer service support in a fast-paced banking environment, responding to customer inquiries and ensuring compliance with bank policies and regulatory guidelines.

Customer Service Banking Operations Compliance Communication Skills