Maureen Mwahu
@maureenmwahu
Customer Care Specialist with experience handling customer enquiries, sales support, and orders across phone, WhatsApp, and social media.
KenyaWhat I'm looking for
In my customer-facing work in Kenya, I’ve assisted customers with enquiries, explained product options, and helped resolve questions that influenced buying decisions.
As a self-employed baker, I handled customer orders from enquiry to delivery, confirmed requirements and timelines, and kept customers informed. I balanced preparation tasks with customer expectations while staying organised.
As a hospital receptionist, I welcomed visitors, answered enquiries, and directed people to information and services. I’m seeking to bring this experience to customer support across phone, email, live chat, and social media.
Experience
Work history, roles, and key accomplishments
Domestic Worker / Caregiver
Private Household
Feb 2024 - Jan 2026 (1 year 11 months)
Managed daily responsibilities independently to agreed standards and timelines, adapting quickly to changing needs. Communicated with patience and clarity across cultural and language differences while maintaining confidentiality.
Small Business Owner / Baker
Self-employed
Handled customer orders from enquiry to delivery, confirming requirements, quality and timelines. Communicated with customers about orders and kept them informed to deliver a reliable experience.
Hospital Receptionist
Hospital
Welcomed and assisted visitors, responded to enquiries and directed them to the right information and services. Handled routine front-desk responsibilities with professionalism, discretion and attention to detail.
Sales / Business Support
Hardware Business
Assisted customers with enquiries and helped them understand product options, resolving questions that influenced buying decisions. Supported day-to-day sales and business activities with a customer-focused approach.
Education
Degrees, certifications, and relevant coursework
Alison
Certificate, Caregiving
Earned a Caregiver Certificate from Alison in 2023.
Kenya Institute of Management
Diploma, Project Management
Completed a Diploma in Project Management at the Kenya Institute of Management in 2018.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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