Juliet Masigwa

I’m a detail-oriented, client-focused professional with strong experience in B2B communication, CRM management, client relationship support, and administrative coordination. I bring a proven ability to operate in global, fast-paced, remote environments while delivering high-quality client experiences with accuracy, integrity, and commercial awareness.

Since Feb 2025, I’ve worked as a Customer Support Specialist, acting as the first point of contact for clients and maintaining CRM accuracy. I manage inquiries, appointments, and follow-ups to ensure a seamless customer experience, and I strengthen relationships through proactive communication.

From Mar 2024, I’ve also supported clients as a Virtual Assistant, delivering scheduling, reporting, and CRM documentation while assisting with client communication. In 2024, I gained front-desk experience as a Receptionist, handling high-volume calls, client registration, and coordination with healthcare teams to keep service delivery smooth.

Earlier in my career, I built a foundation through a Business Consulting internship where I conducted market research, qualified leads, and supported client presentations. I also freelanced as a Content Writer, creating tailored content using SEO and consultative communication—skills I still rely on to communicate clearly and support client needs effectively.