Maureen Ambrose
@maureenambrose
Executive operations and customer support pro with 8+ years of impact.
NigeriaWhat I'm looking for
I’m a highly organized professional with over 8 years of experience supporting business operations, coordinating administrative activities, managing stakeholder relationships, and enabling leaders to achieve organizational goals.
In my current role as Tek Experts Nigeria Team Lead (Executive Operations & Administrative Support), I provide executive-level support by coordinating meetings, managing calendars and priorities, preparing executive reports, and handling confidential information and email communications. I also support operational planning and continuous process improvement, and I received the Excellence Award.
Earlier, as a Customer Support Engineer and Billing & Subscription Support Engineer, I delivered exceptional customer support through phone, email, and virtual meetings, ensured timely issue resolution with internal teams, and maintained accurate customer records. I bring a consistent customer-first approach, clear communication, and strong documentation skills from both support and operations leadership.
Experience
Work history, roles, and key accomplishments
Team Lead (Executive Ops)
Tek Experts Nigeria
Jan 2023 - Present (3 years 6 months)
Provided executive-level administrative support by coordinating meetings, managing priorities, and preparing reports for senior leaders. Managed calendars, onboarding, confidential information, email communications, virtual meetings, and stakeholder coordination.
Customer Support Engineer
Tek Experts Nigeria
Apr 2018 - Jan 2023 (4 years 9 months)
Delivered customer support for enterprise clients via phone, email, and virtual meetings, managing enquiries and coordinating follow-ups with internal teams. Maintained accurate customer records and documentation while ensuring timely issue resolution and improving customer experience.
Outlet Manager
Tantalizers Plc
Jan 2016 - Jan 2017 (1 year)
Managed daily outlet operations including staff scheduling, vendor communication, reporting, and customer service. Supported customer service delivery and ongoing operational coordination.
Lead Supervisor
Tantalizers Plc
Jan 2016 - Jan 2016 (0 months)
Supervised frontline operations and supported administrative coordination. Helped ensure smooth day-to-day service delivery and operational oversight.
Volunteer
Youth Alive Foundation
Jan 2015 - Jan 2016 (1 year)
Coordinated outreach activities and prepared reports as part of volunteer work. Supported program delivery through organized coordination and documentation.
Chemistry Teacher & Assistant Coordinator
NYSC
Jan 2013 - Jan 2014 (1 year)
Delivered chemistry instruction and supported administrative coordination as an assistant coordinator. Helped with administration and day-to-day support for the program.
Billing & Subscription Support Engineer
Tek Experts Nigeria
Assisted customers with billing enquiries, subscription management, account support, and related documentation. Coordinated support activities to help resolve customer issues and maintain service continuity.
Education
Degrees, certifications, and relevant coursework
Post Graduate Diploma in Information Technology
Post Graduate Diploma, Information Technology
Completed a Post Graduate Diploma in Information Technology in 2021.
West African Examinations Council (WAEC)
WAEC Certificate, General Education
Completed the WAEC examination in 2004.
Madonna University
Bachelor of Science, Biochemistry
2012 -
Earned a B.Sc. in Biochemistry from Madonna University in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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