At ATIVION (ContentKeeper), I troubleshoot critical issues involving SSL decryption, complex filtering policies, and network architecture. I support customers while maintaining a 100% positive feedback rating and resolving 150–200+ tickets monthly.
As Information Technology Director at BROWN COUNTY, TEXAS, I managed IT operations for 200+ users and 250+ devices across multiple locations. I transformed the infrastructure from a reactive model to a proactive, monitored environment and developed IT policies and documentation with department management.
Earlier, I directed technology deployments at BERTRAND TECHNOLOGY SOLUTIONS, managed proprietary databases at TRINITY MINERAL MANAGEMENT, and supported and trained users of the WolfePak financial application suite at WOLFEPAK SOFTWARE. My experience spans government, education, finance, healthcare, and other sectors.
