Open to opportunities

Kerry Bridges

@kerrybridges

Message

I resolve infrastructure, cloud, security, and end-user IT issues across diverse client environments.

United States

Message

I provide remote and onsite technical support at Nettech, resolving infrastructure, cloud, security, networking, virtualization, and end-user issues across diverse client environments.

I administer Microsoft 365, Exchange Online, Entra ID, Active Directory, Windows Server, VMware, Azure Virtual Desktop, SharePoint, OneDrive, backups, VPNs, firewalls, and 3CX VoIP systems. I also investigate suspicious sign-ins, endpoint threats, phishing issues, and account compromises using tools including SentinelOne, Huntress, Proofpoint, and Microsoft 365.

Previously, I supported enterprise users at GDIT through ServiceNow, authored more than 30 knowledge base articles, and guided Tier 1 through Tier 3 teams on troubleshooting and process flows. I bring over seven years of technical support and systems administration experience, backed by a Bachelor of Science in Information Technology.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Engineer

Current

Nettech

Apr 2022 - Present (4 years 5 months)

Provide remote and on-site technical support across diverse client environments, troubleshooting workstation, server, networking, and cloud issues. Administer Active Directory, Microsoft 365, and security tools while supporting line-of-business applications.

Microsoft 365 Exchange Online Entra ID Active Directory VMWare Azure Virtual Desktop SentinelOne Huntress ProofPoint Sonicwall 3CX ServiceNow SharePoint Quickbooks Lacerte

Systems / Infrastructure IT Functional Analyst

General Dynamics Information Technology

Nov 2020 - Nov 2022 (2 years)

Reviewed and validated Tier 1 troubleshooting steps, triaged and resolved technical issues via ServiceNow, and authored over 30 knowledge base articles. Provided guidance to Tier 1 and Tier 2/3 teams on process flows and troubleshooting.

ServiceNow Troubleshooting Knowledge Management Account Management Remote Support Skype Teams

Help Desk Technician

21st Century Staffing

Nov 2018 - Nov 2020 (2 years)

Provided IT support to end users across enterprise environments, created and updated ServiceNow tickets, and performed account resets and access troubleshooting across AD, MIM, AirWatch, and other platforms.

ServiceNow Active Directory Airwatch Remote Support Skype Teams

Deputy Sheriff

Caddo Parish Sheriff's Office

Jun 2013 - Nov 2018 (5 years 5 months)

Served as a Deputy Sheriff, performing law enforcement duties and ensuring public safety.

Security Officer

Securitas Security

May 2011 - Jun 2013 (2 years 1 month)

Provided security services, monitoring premises and ensuring safety of personnel and property.

IT Intern

Bossier City Marshal's Office

May 2012 - Oct 2012 (5 months)

Installed operating systems and investigative software, created and maintained inventory databases, and troubleshot workstation issues while supporting Microsoft 365 applications.

Operating System Inventory Management Troubleshooting Microsoft 365