Kenneth Hooks

Led one of Swissport’s largest aviation fueling operations, supporting ~100 aircraft daily across 29 commercial airline customers. Managed a 68-person workforce, labor planning/scheduling, FAA and airline compliance, and departmental budgets while driving continuous safety and performance improvements.

Directed operational turnarounds for underperforming airport fueling stations using leadership, financial discipline, and restructuring. Owned P&L, implemented corrective actions to improve safety and on-time performance, and rebuilt teams to restore customer confidence through proactive service changes.

Supervised daily aircraft fueling operations in a fast-paced, safety-critical airport environment while ensuring compliance with operational and safety requirements. Led frontline teams, conducted shift briefings, trained employees, and coordinated with airline representatives to deliver consistent customer service.

Developed and delivered operational training programs for new and existing employees, improving readiness and performance. Created training materials and coached learners while supporting management with implementation of new procedures and regulatory updates.

Safely fueled commercial aircraft while meeting strict operational timelines and maintaining the highest safety standards in all weather conditions. Ensured fueling accuracy and compliance with airline specifications and delivered reliable customer service to airline partners.

Managed shipping, receiving, inventory control, and warehouse operations while operating forklifts and manufacturing equipment safely and efficiently. Coordinated inventory movement and order fulfillment, maintaining production workflow and quality standards.

Earned a High School Diploma from High School of Science and Technology.