Matthew Wood

Acts as the first escalation point for complex 2nd/3rd line incidents across Microsoft 365 and Microsoft Intune managed endpoints, owning issues from triage through resolution. Investigates identity and endpoint security alerts including impossible travel events and suspicious sign-ins, performing account lockdown and remediation using Entra ID and MDR tooling.

Administered Microsoft 365 environments including Entra ID identity management, Exchange Online, SharePoint, and Teams, and configured Intune device policies across client estates. Delivered Cyber Essentials compliance activities and led investigations and network infrastructure replacement projects for multiple remote sites.

Provided first-line technical support including user administration, device setup, and troubleshooting while completing an IT Professional Modern Apprenticeship. Built foundational skills across Microsoft 365, Active Directory, and endpoint support.

In progress for the Microsoft Certified: Security Operations Analyst Associate (SC-200) certification, focused on security operations. Building toward a more security-focused Microsoft role.

Completed an HND in Cyber Security. Developed foundational skills in security concepts relevant to IT and infrastructure support.

Completed a Modern Apprenticeship for an IT Professional at SCQF Level 6. Built foundational support skills across core IT disciplines.

Earned the Microsoft Azure Fundamentals (AZ-900) certification. Established core knowledge of Azure cloud services and concepts.

Earned the Microsoft 365 Fundamentals (MS-900) certification. Demonstrated foundational understanding of Microsoft 365 products and services.

Earned the Microsoft Security, Compliance & Identity Fundamentals (SC-900) certification. Covered foundational principles for security, compliance, and identity in Microsoft environments.