Brandon Perez

Led a team of 11 embedded at Pluxee’s Global Control Tower, overseeing service continuity across 27 enterprise services across 31 countries. Reduced P1 acknowledgement time from 36 hours to 2 minutes, cut MTTR from 10 days to 6 hours for P1/P2 incidents, and achieved 100% SLA compliance.

Coordinated end-to-end response to P1/P2 incidents across Pluxee’s Global Control Tower spanning 31 countries. Served as the main stakeholder communication bridge and helped achieve 100% on-time communication SLA, while driving a reduction in P1 acknowledgement time from 36 hours to 2 minutes.

Performed vulnerability management and security operations, including Tenable-based assessments across Windows and Linux and PowerShell-driven remediation and DISA STIG compliance audits. Conducted threat hunting with EDR, built Microsoft Defender for Endpoint detection rules, reduced brute force incidents by 100%, and created Microsoft Sentinel dashboards using KQL.

Provided remote IT support, troubleshooting software and connectivity issues while installing and maintaining cloud-based applications and systems. Ensured data security and compliance and optimized network performance for remote operations.

Incomplete Computer Science studies at Universidad Internacional de Valencia.

Completed high school education and earned a High School Diploma.