Liz Akinboade

I’m a results-driven Cloud Support Specialist and Microsoft 365 Administrator with 4+ years of experience in cloud support operations, team leadership, and end-to-end M365 administration. I combine deep technical expertise with managerial discipline to drive service excellence and consistent customer outcomes.

As a Technical Lead – Microsoft 365 Cloud Support at Tek Experts (March 2024–Present), I lead and manage a team of Microsoft 365 Support Engineers across Exchange Online, Teams, SharePoint, OneDrive, Identity, Security & Compliance, and Commerce workloads. I set clear expectations through one-to-ones, feedback, and performance management, and I serve as the primary escalation point for complex cloud infrastructure and M365 issues.

I consistently surpass SLA targets by using proactive backlog management, prioritising high-impact cases, and coaching engineers on efficient resolution strategies. I’ve designed and delivered structured technical training programs on Microsoft 365 architecture and cloud support to 100+ engineers, while creating knowledge base content and documentation to improve resolution time.

Before that, I worked as a Cloud Support Specialist – Microsoft 365 at Tek Experts (November 2022–February 2024), resolving 1,000+ Microsoft 365 cloud support cases and administering Microsoft 365 tenants across provisioning, licensing management, security policy configuration, and compliance settings. Earlier roles included Technical Analyst (NYSC) work involving ERP software testing, API development, CRM database operations, and cybersecurity awareness training—experience that strengthened both my technical breadth and customer-first mindset.