Open to opportunities

Ramesh Reddy

@rameshreddy

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Endpoint Management & Security Engineer specializing in SCCM and Intune deployment and security.

Zimbabwe

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What I'm looking for

I’m looking for a senior endpoint management role where I can lead SCCM/Intune deployments, patch compliance troubleshooting, and security automation, collaborate with enterprise teams, and resolve production issues quickly within SLA.

I’m an Endpoint Management & Security Engineer with 8 years of IT experience, including 7+ years in Microsoft SCCM (MECM) and Intune. I’ve supported Microsoft with SCCM-focused cases, troubleshooting complex endpoint, deployment, and patching issues by analyzing SCCM logs and resolving client health and compliance problems within SLA.

Across roles at Mphasis, Cognizant, and Wipro, I led endpoint infrastructure operations—managing patching, application packaging and delivery, collections, and client installations. I also automate remediation with PowerShell, use SQL reporting, and strengthen security with Intune features like device enrollment, Autopilot, compliance and Conditional Access, BitLocker, and security policies.

Experience

Work history, roles, and key accomplishments

Current

Tech Support Engineer (SCCM)

Current

Microsoft

Nov 2025 - Present (5 months)

Handle Microsoft support cases for SCCM, troubleshooting application deployment, package delivery, and content distribution issues. Analyze SCCM logs to resolve client health, policy retrieval, device compliance, and update/patch deployment problems within SLA.

SCCM SCCM Log Troubleshooting Deployment Patch Management PowerShell

Lead Infrastructure Engineer

Mphasis Limited

May 2022 - Sep 2025 (3 years 4 months)

Managed endpoint infrastructure including patching and application deployment operations using SCCM and Intune. Created query-based collections for targeted deployments, improved device compliance, and handled SLA-driven ServiceNow incidents.

Query Based Collections CMPivot Intune BitLocker Defender Policies PowerShell Patch Remediation

Tech Lead (SCCM)

Cognizant

Nov 2019 - May 2022 (2 years 6 months)

Led SCCM operations for enterprise environments, supporting troubleshooting of non-compliant devices and SCCM client installations. Managed application packages/collections, performed patch and compliance reporting, and supported vulnerability remediation using Qualys and PowerShell.

SCCM Administration Patch Management Compliance Reporting CMPivot SQL Reporting Active Directory Operations

Desktop Support Engineer

Wipro Technologies

Aug 2018 - Nov 2019 (1 year 3 months)

Provided endpoint administration and user support, managing Active Directory user accounts and resolving incidents and service requests. Delivered remote support, performed patch updates and system health checks, and coordinated with L2/L3 teams for issue resolution.

Remote Support Endpoint Health Checks L2 L3 Coordination