Open to opportunities

Matthew Santos

@matthewsantos

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Adaptable professional skilled in customer service and management.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an adaptable and skilled professional with a strong background in customer service, hospitality, and management. My experience includes leading teams, problem-solving, and multitasking in fast-paced environments. I am dedicated to delivering high-quality results and fostering positive team dynamics.

Throughout my career, I have successfully managed teams, ensuring high standards of cleanliness and efficiency in my role as a Housekeeping Manager at The Boulder Creek Lodge. My leadership skills were honed during my time in Army JROTC, where I organized events and raised significant funds for community service initiatives.

Being bilingual in English and Brazilian Portuguese allows me to connect with a diverse range of customers, enhancing their experience. I am proficient in Microsoft Office and have a strong technical background, which aids in my ability to assist customers effectively in retail and service settings.

Experience

Work history, roles, and key accomplishments

Housekeeping Manager

The Boulder Creek Lodge

Sep 2024 - Nov 2025 (1 year 2 months)

Managed a team of housekeeping staff, ensuring high standards of cleanliness and efficiency. Oversaw inventory management and supply ordering.

Team Management Inventory Management Staff Training

Barista

Starbucks

May 2024 - Aug 2024 (3 months)

Provided excellent customer service in a fast-paced environment. Prepared and served high-quality beverages and food items.

Customer Service Inventory Management Food Safety

Retail Sales Associate

Best Buy

Dec 2023 - May 2024 (5 months)

Assisted customers with product selection and technical inquiries. Processed transactions and managed store inventory.

Retail Sales Inventory Management Troubleshooting

Cashier

Market Basket

Dec 2023 - May 2024 (5 months)

Processed customer transactions quickly and accurately. Assisted an average of 300-400 customers per day.

Customer Service Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Revere High School

High School Diploma, General Studies

Activities and societies: 4 Years of Army JROTC, Led and organized events, fundraising, and security support, Coordinated blood drives and raised over $10,000, Accumulated 120+ hours of community service

Completed high school education with a focus on leadership and community service through the Army JROTC program. Participated in and led various events, fundraising initiatives, and security support activities.