Daniela Navarro
@danielanavarro
Hospitality Manager focused on guest satisfaction, revenue growth, and high-performing service teams.
United StatesWhat I'm looking for
I lead service-focused teams in fast-paced environments, keeping operations smooth while delivering an exceptional experience for every customer. I’m skilled at resolving issues quickly, communicating clearly, and staying attentive, friendly, and service-oriented.
In hospitality, I managed the reservation function to support strong occupancy and average daily rate through suggestive selling, while also achieving budgeted revenues and expenses to maximize profitability. I coordinate with other departments to handle continuous guest requests and special needs, ensuring repeat business and high satisfaction.
Across retail and membership roles, I support customers through problem-solving at checkout, self-service technology guidance, and accurate processing of purchases, returns, refunds, and exchanges. I also maintain sales floors and merchandise presentation, stock and organize product, and initiate store recovery to uphold a clean, well-run environment.
Experience
Work history, roles, and key accomplishments
Member Specialist
Sam's Club
Jan 2026 - Present (5 months)
Provide member service by resolving issues and maintaining a smooth checkout area while promoting Sam's Club products and services. Support members with self-service technology and process purchases, payments, returns, refunds, and exchanges per company policies.
Merchandise and Stocking Associate
Sam's Club
Feb 2025 - Jan 2026 (11 months)
Assist members with purchasing decisions and maintain the sales floor by zoning and presenting merchandise according to company standards. Stock, arrange, and organize inventory and remove damaged goods.
Retail Merchandise Associate & Cashier
Marshalls
Nov 2024 - Mar 2025 (4 months)
Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store environment. Promote credit and loyalty programs, participate in store recovery, and support multiple store areas as needed.
Hospitality Manager
GHL Collection Hotel
Jul 2021 - Sep 2024 (3 years 2 months)
Handle guest special requests and issues in a fast-paced environment to support high guest satisfaction and repeat business. Manage reservation operations to maintain occupancy and ADR through suggestive selling, while overseeing budgeted revenues and expenses to maximize profitability for the guest services department.
Education
Degrees, certifications, and relevant coursework
Jorge Tadeo Lozano University
Film and Television
2013 -
Studied Film and Television at Jorge Tadeo Lozano University in Bogotá in 2013.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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