Open to opportunities

Matthew Reid

@matthewreid

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Customer-focused lead generation and appointment-setting specialist.

Jamaica

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What I'm looking for

I seek a customer-focused role in lead generation, appointment setting, or customer success where I can drive growth, build client trust, and work collaboratively toward measurable results.

I am a customer-focused, results-driven professional with over 8 years' experience in customer service, appointment setting, and lead generation. I consistently build rapport, resolve issues efficiently, and support business growth through targeted outreach and reliable follow-through.

At Farmers Insurance I generated quality leads and scheduled appointments to streamline sales workflows, and at Conduent I delivered high customer satisfaction through strong listening, problem-solving, and teamwork. I am recognized for empathy, quick thinking, and consistent reliability.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Farmers Insurance

Mar 2024 - Jun 2025 (1 year 3 months)

Generated quality leads through targeted outreach and scheduled/confirmed appointments for the sales team, improving workflow efficiency and supporting business growth.

Lead Generation Appointment Setting Customer Engagement CRM Outreach Scheduling Record keeping Communication

Customer Service Representative

Conduent

Sep 2016 - Oct 2022 (6 years 1 month)

Delivered customer support by resolving inquiries promptly, maintaining accurate client interaction records, and collaborating with team members to exceed performance metrics.