Matthew Rasheed
@matthewrasheed
Customer support and web operations specialist at WordPress.org who resolved 200+ customer issues and submitted 1,000+ approved software bug reports.
NigeriaWhat I'm looking for
At WordPress.org, I provided technical support to international users, investigated website and platform issues, and shared practical troubleshooting steps. I resolved more than 200 customer issues through written support.
At TestIO, I tested web and mobile applications and submitted more than 1,000 approved bug reports for international clients, including FinTech. I also analyzed testing outcomes and reported recurring issues to help engineering teams investigate defects.
At St. Bridget Schools, I responded to inquiries from parents, staff, and external stakeholders while coordinating daily administrative activities. I contributed to reduced response times by supporting administrative process improvements.
Earlier, as Administrator at Shadelight Group of Schools, I coordinated daily school operations and maintained administrative records. I’m seeking remote opportunities in customer support, customer success, virtual assistance, technical support, business operations, quality assurance, and administrative support.
Experience
Work history, roles, and key accomplishments
Customer Support & Administrative Officer
St. Bridget Schools
Jan 2025 - Jan 2026 (1 year)
Served as a primary contact for parents, staff, and external stakeholders, managing high-volume inquiries and coordinating daily administrative activities. Maintained accurate records and supported workflow coordination and service improvement initiatives.
WordPress Support & Web Operations Specialist
WordPress.org
Jan 2024 - Jan 2026 (2 years)
Provided technical customer support to international users, investigating website issues and communicating troubleshooting steps. Resolved over 200 customer issues through written support and maintained positive client relationships.
Operations & Customer Support Associate
TestIO
Jan 2020 - Jan 2026 (6 years)
Supported high-volume interactions on a global software-testing platform, testing web and mobile applications and documenting defects. Submitted over 1,000 approved bug reports and collaborated with distributed teams to improve product quality.
Administrator
Shadelight Group of Schools
Jan 2017 - Jan 2020 (3 years)
Coordinated daily administrative activities and managed stakeholder communications. Maintained organized records and supported school leadership with reporting, scheduling, and workflow management.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Science, International Relations
2019 - 2023
Bachelor of Science in International Relations from Obafemi Awolowo University, completed from 2019 to 2023.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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