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David AnifowoseDA
Open to opportunities

David Anifowose

@davidanifowose

I resolve technical, financial, and e-commerce customer issues across chat, email, and ticketing channels.

Nigeria
Message

What I'm looking for

I'm seeking a remote Customer Care role where I can use clear communication, technical support, dispute resolution, and customer focus to drive measurable satisfaction.

I've supported customers at GO54 (formerly Whogohost), resolving domain, hosting, and WordPress issues while improving resolution time by 30%.

At SecureShield, I manage customer interactions for escrow transactions, resolve financial disputes fairly, and clearly explain processes, fees, and timelines to build client trust.

I use WHMCS and customer-support platforms to maintain accurate records, document sensitive issues, create knowledge-base content, and reduce unnecessary escalations.

I've also led affiliate and partnership work at Bybit Africa and coordinated vendors, stakeholders, and cross-functional teams for the Ogun State Business Summit.

Experience

Work history, roles, and key accomplishments

WTES logoWT
Current

Data Entry & Quality assurance

Oct 2025 - Present (1 year)

Technical Data Entry & QA Specialist supporting FTTH/FTTB fiber projects. I validate field data, OPM/OTDR test results, fiber captures, splice diagrams, and homepass records, ensuring accurate and complete project documentation. I also track project progress and manage records using Excel, QGIS, Google Earth, and SharePoint.

PE

Marketer (NYSC)

Prime Edifice

Jan 2022 - Oct 2022 (9 months)

Developed and executed marketing strategies to promote products and services during mandatory NYSC service year. Conducted market research to identify target markets and customer needs.

IN

Public Relations Officer

Institutional Cadet Corps of Nigeria

Oct 2016 - Jun 2017 (8 months)

Drafted and disseminated newsletters and promotional materials about corps activities and achievements. Coordinated media relations and represented the organization at official events.

Education

Degrees, certifications, and relevant coursework

Google logoGO

Google

Google IT Support Professional Certificate, IT Support

In progress certification in Google IT Support Professional.

Coursera logoCO

Coursera

Foundations of Project Management, Project Management

Completed the Foundations of Project Management course by Google via Coursera in 2024.

Coursera Project Network logoCN

Coursera Project Network

Investment Risk Management, Investment Risk Management

Completed the Investment Risk Management course via Coursera Project Network in 2024.

CO

Coursera

Project Initiation: Starting a Successful Project, Project Management

Completed the Project Initiation: Starting a Successful Project course by Google via Coursera in 2024.

Tai Solarin University of Education logoTE

Tai Solarin University of Education

Bachelor of Science, Business Education

2016 - 2021

Pursued a Bachelor of Science in Business Education from 2016 to 2021.

Tech stack

Software and tools used professionally

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