
David Anifowose
@davidanifowose
I resolve technical, financial, and e-commerce customer issues across chat, email, and ticketing channels.
What I'm looking for
I've supported customers at GO54 (formerly Whogohost), resolving domain, hosting, and WordPress issues while improving resolution time by 30%.
At SecureShield, I manage customer interactions for escrow transactions, resolve financial disputes fairly, and clearly explain processes, fees, and timelines to build client trust.
I use WHMCS and customer-support platforms to maintain accurate records, document sensitive issues, create knowledge-base content, and reduce unnecessary escalations.
I've also led affiliate and partnership work at Bybit Africa and coordinated vendors, stakeholders, and cross-functional teams for the Ogun State Business Summit.
Experience
Work history, roles, and key accomplishments
Technical Data Entry & QA Specialist supporting FTTH/FTTB fiber projects. I validate field data, OPM/OTDR test results, fiber captures, splice diagrams, and homepass records, ensuring accurate and complete project documentation. I also track project progress and manage records using Excel, QGIS, Google Earth, and SharePoint.
Manage customer interactions for escrow transactions, resolving disputes involving financial and transactional exchanges. Provide real-time support via chat platforms and maintain accurate records of transactions and communications.
Business Development / KOL Manager
Bybit Africa
Oct 2024 - Feb 2025 (4 months)
Developed and executed affiliate and partnership strategies to increase brand visibility and user acquisition. Recruited, onboarded, and managed affiliates, and negotiated partner contracts.
Customer/Technical Support Officer
GO54 (formerly Whogohost)
Feb 2023 - Mar 2024 (1 year 1 month)
Provided remote technical support for domain and hosting issues, improving resolution time by 30%. Troubleshot WordPress-specific problems and developed knowledge base articles to streamline issue resolution.
Marketer (NYSC)
Prime Edifice
Jan 2022 - Oct 2022 (9 months)
Developed and executed marketing strategies to promote products and services during mandatory NYSC service year. Conducted market research to identify target markets and customer needs.
Project Manager
Ogun State Business Summit
Jul 2022 - Jul 2022 (0 months)
Collaborated with vendors and speakers to align on event goals, logistics, and deliverables. Supervised cross-functional teams and managed event registration, attendee engagement, and post-event feedback collection.
Public Relations Officer
Institutional Cadet Corps of Nigeria
Oct 2016 - Jun 2017 (8 months)
Drafted and disseminated newsletters and promotional materials about corps activities and achievements. Coordinated media relations and represented the organization at official events.
Education
Degrees, certifications, and relevant coursework
Google IT Support Professional Certificate, IT Support
In progress certification in Google IT Support Professional.
Coursera
Foundations of Project Management, Project Management
Completed the Foundations of Project Management course by Google via Coursera in 2024.
Coursera Project Network
Investment Risk Management, Investment Risk Management
Completed the Investment Risk Management course via Coursera Project Network in 2024.
Coursera
Project Initiation: Starting a Successful Project, Project Management
Completed the Project Initiation: Starting a Successful Project course by Google via Coursera in 2024.
Tai Solarin University of Education
Bachelor of Science, Business Education
2016 - 2021
Pursued a Bachelor of Science in Business Education from 2016 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
Interested in hiring David?
You can contact David and 90k+ other talented remote workers on Himalayas.
Message DavidGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
