Matthew McDuffie

I'm an experienced IT professional with a robust background in remote technical support, networking, and SaaS platforms. My career has been marked by a strong commitment to clear communication, which has been honed through my parallel journey in professional writing, from newspaper journalism to digital content strategy. I excel at troubleshooting and customer service, translating complex technical concepts into accessible language for diverse audiences.

Currently, I am expanding my expertise into data analysis, combining my technical and analytical strengths to provide valuable insights. My experience spans over two decades, during which I have crafted high-quality content for various industries, including healthcare and technology. I have developed internal documentation, marketing materials, and technical guides, ensuring clarity and engagement while adhering to SEO best practices.

As a technology consultant and server administrator, I deliver hands-on IT support to homes and small businesses, managing both Windows and Linux servers. My role involves designing secure networks, providing remote helpdesk services, and training end-users. I also consult on HIPAA compliance and data security strategies, guiding clients through security assessments and compliance frameworks. My diverse skill set allows me to adapt to various roles and challenges in the ever-evolving tech landscape.