Matthew Fewtrell

Built and deployed enterprise AI workflows, including a process producing 19,000+ production-ready assets in under 10 minutes and an AI-assisted audit that cut review time 83%. Served as an AI workflow SME and AI Champion, helping teams use AI effectively and validate outputs. Also built a GPT-based competitive analysis agent for assessing product categories.

Worked with specialty commercial customers, including maglev, satellite launch, and space tourism companies, to solve unusual MRO product-selection problems with strict technical and safety requirements. Worked across customers, supply chain, and merchandising to resolve specifications, sourcing, and fulfillment issues.

Managed a nationwide customer base, using account and territory data to retain customers and exceed revenue targets. Worked with R&D, production, and shipping to resolve product failures, logistics problems, and technical requirements for industrial packaging customers.

Helped customers install and repair automotive lifts, troubleshooting hydraulic and electrical failures by phone using schematics and parts diagrams. Worked between customers, engineering, and the warehouse to identify failed components and get the right parts shipped. Wrote and updated assembly manuals and troubleshooting guides when existing documentation was unclear or outdated.

Managed a bankruptcy collections unit and overhauled its research process after identifying a critical data gap. Secured PACER access and built federal court research into the daily workflow, increasing revenue 50% while filtering out non-recoverable accounts and reducing compliance risk. Trained the team to interpret court filings and turn them into actionable collection strategies.

Managed the reliability of a large ATM fleet, troubleshooting mechanical, network, and software issues for retail terminals. Diagnosed problems in the field and worked within strict uptime, security, and PCI requirements to keep machines connected to the financial network and operating reliably.

Built, configured, calibrated, and repaired XRF analyzers used for industrial elemental analysis. Diagnosed failures ranging from high-voltage power supplies to detector electronics and performed preventive maintenance to minimize customer downtime. Maintained service and compliance records to meet ISO and radiation safety requirements.