MATTEO NELLI
@matteonelli
Technical Support Specialist focused on IBM servers, storage, and rapid incident resolution for enterprise customers.
CanadaWhat I'm looking for
I’m a Remote Technical Support Specialist with a strong focus on IBM Power/Server Storage support, solving complex system and hardware issues for “middle and big business” environments. I’ve worked across permanent and contract roles, including Technical Specialist work at the Kawartha Pine Ridge District School Board and IBM Technical Support work where I handled monitoring, calls, and fast troubleshooting.
At IBM, I supported low-to-high range IBM SERIES 5–9 servers, investigated server logs, and designed action plans aligned to customer business needs. I’ve also contributed to customer satisfaction—exceeded 80%—and earned impact through timely resolution (within 4 hours) and sales enablement (proposed and increased sales by 10% for maintenance contracts, with identified cross-selling opportunities). I bring a customer-service mindset from earlier support roles and back it with practical technical skills across AS-400, AIX, and VIOS, plus storage-focused experience.
Experience
Work history, roles, and key accomplishments
Provided technical support as a Technical Specialist for Kawartha Pine Ridge District School Board.
Worked a contract full-time role at Walmart in Peterborough, Ontario, Canada.
Worked as Technical Support Technician at Kawarta pine district school board.
Technical Support Technician
Kawartha Pine Ridge District School Board
Sep 2022 - Aug 2023 (11 months)
Provided technical support as a Technical Support Technician for Kawartha Pine Ridge District School Board.
Worked as a Data Steward for Veeva Systems on a freelance basis.
Activity of Patrol car in night shift for Covid Response Team in Nelson House ( MB) , activity of monitoring and curfew control .
• Technical Support Representative for IBM solve hardware issue for middle and big business
• Hardware Support for Server IBM SERIES 5-6-7-8-9 (low, medium, high range server)
• Monitoring and taking calls and exceeded customer satisfaction at 80%
• Resolved complex system, hardware and telephone issues within 4 hours.
• Fixed in a timely manner hardware issues by conducting investigation of serve
Customer support for Groupon , support customer that they have issue with Coupon , issue with the website Groupon ( account , refound ) , support customer that they issue with delivery goods and service support customer with travel and Hotel in Groupon
Apple care first level support
Tecnico informatico
Education
Degrees, certifications, and relevant coursework
CERTIFICAZIONE PHP E MYSQL
Programmazione informatica, certificazione fornitore/prodotto
2014 - 2015
High School
High School Diploma, Matematic
1995 - 2000
High School for Matematic and Science
High School Diploma
1994 - 1999
High School Diploma in Matematic and Sciense
Availability
Location
CanadaAuthorized to work in
Job categories
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