Saliya Chandrasekera
@saliyachandrasekera
Senior IT support specialist delivering enterprise incident response and resilient deployments.
CanadaWhat I'm looking for
I’m a highly analytical Information Technology Specialist with over ten years of experience providing technical and user support for enterprise-level hardware, software, and network communications. I interface with end-users to resolve complex escalated problems while maintaining strict service level agreements, keeping service running with minimal disruption.
In my Level 3 Senior Technical Support Specialist role, I manage large-scale onsite deployments and lead incident response for endpoint and distributed-system issues. I oversee end-to-end deployment activities, including release validation, rollback strategies, and coordination across development and infrastructure teams, and I provide ongoing Windows/Linux server hardening plus daily monitoring based on compliance requirements.
Earlier, as a Level 1/Level 2 Technical Support Specialist and then a Computer Technician, I resolved routine and escalated service problems, supported testing and configuration of electronic processes, and trained/managed field technicians. I’ve worked hands-on with Microsoft System Center, SUSE Linux, VMware vSphere/ESXi, and enterprise hardware environments, including server virtualization workflows and hardware lifecycle and warranty repair processes.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Specialist
BFG Enterprise Services
May 2018 - Nov 2025 (7 years 6 months)
Managed end-to-end IT deployments for the Loblaw command center, including release validation, rollback strategies, and incident-driven production support. Led Level 3 incident response and troubleshooting for endpoint, device enrollment, policy conflicts, application deployment, and connectivity issues while coordinating with security, network, and infrastructure teams.
Technical Support Specialist
BFG Enterprise Services
Apr 2016 - May 2018 (2 years 1 month)
Provided Level 1/Level 2 technical support for enterprise end users by resolving password resets, workstation and application configuration issues, and peripheral problems. Coordinated troubleshooting and configuration testing across hardware, software, interconnectivity, and networking, and supported field technicians through training and best practices.
Computer Technician
IBM Canada
Jan 2014 - Mar 2016 (2 years 2 months)
Installed, configured, and supported software releases, patches, and system upgrades while diagnosing and resolving escalated end-user technical issues. Managed end-to-end hardware warranty lifecycle activities, including firmware updates, PXE configuration, RAID changes, and compliance record management for regulated environments.
Education
Degrees, certifications, and relevant coursework
Seneca College
Advanced Diploma, Computer Networking and Technical Support
2008 - 2010
Completed an Advanced Diploma in Computer Networking and Technical Support at Seneca College in Toronto, from 2008 to 2010.
George Brown College
Diploma, Computer Systems Technology
2004 - 2006
Completed a Diploma in Computer Systems Technology at George Brown College in Toronto, from 2004 to 2006.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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