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Matilda Oyih

@matildaoyih

Customer Operations Specialist at Evolution Gaming who handled 80–90 daily customer interactions and resolved complex account and payment issues.

Nigeria

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What I'm looking for

I'm open to remote roles across EMEA.

At Pharmbills, I managed patient accounts and resolved billing discrepancies, refunds, and payment issues. I reviewed account histories, reconciled balances, and prepared itemized monthly billing reports.

I maintained audit-ready documentation in Jira and internal systems while following up with U.S. facilities on outstanding balances. After a senior team member left, I took ownership of account management processes and supported team onboarding.

At Evolution Gaming, I handled 80–90 live customer interactions daily, investigating technical and transactional issues involving game rounds and payouts. I documented and escalated cases to the Service Support Team through Jira.

Earlier, at Intuit Testing, I supported users considering genetic testing services and achieved around five sales conversions daily. I also have a medical background, with a Doctor of Medicine degree from Teaching University Geomedi.

Experience

Work history, roles, and key accomplishments

Revenue Recovery Specialist & Account Management

Pharmbills

Apr 2025 - Sep 2025 (5 months)

Managed 15-20+ patient accounts daily, resolving billing discrepancies, refunds, and payment issues with high accuracy. Generated itemized monthly billing reports and maintained structured documentation using Jira.

Account Management Billing Reconciliations Jira Documentation KPI Tracking Cross Functional Collaboration Remote Work

Customer Operations Specialist

Evolution Gaming

Sep 2024 - Mar 2025 (6 months)

Handled 80-90 live customer interactions daily, investigating technical and transactional issues. Escalated cases to Service Support Team using Jira with clear documentation.

Customer Support Troubleshooting Jira Documentation KPI Tracking Communication Skills Problem Solving

Game Presenter

Evolution Gaming

Apr 2023 - Sep 2024 (1 year 5 months)

Delivered live presentations in real-time environments and provided training to new dealers on casino procedures and game rules. Handled complaints and reported incidents to management.

Live Presentation Training Customer Service Incident Reporting Communication Skills

Customer Support & Sales Associate

Intuit Testing

Sep 2021 - Mar 2022 (6 months)

Achieved ~5 sales conversions daily on genetic testing platform. Communicated with U.S.-based users to explain services and guide them through decision-making.

Sales Customer Support Communication Skills Follow up Engagement