Open to opportunities

Mathew Thomas

@mathewthomas2

Salesforce Product Lead at Dell Technologies, advancing an AI-native SDLC and bringing Agentforce and Data 360 into service workflows.

India

Message

At Dell Technologies, I own the Salesforce product strategy and roadmap for enterprise service platforms, including Service Cloud, case management, and knowledge management. I’m bringing Agentforce, Einstein AI, RAG-enabled search, and Data 360 intelligence into service workflows.

I introduced specification-driven delivery and AI-assisted engineering and testing, and author machine-readable specifications that support development, automation, traceability, and testing. I also modernised release governance and CI/CD practices.

Previously, at Capgemini, I led Salesforce discovery and solution workshops and designed architectures integrated with MuleSoft, SAP, and Azure. At Gulf Business Machines (GBM), I managed technology product portfolios and led CRM transformation as a Salesforce SME.

Experience

Work history, roles, and key accomplishments

Current

Product Manager – Salesforce & AI-Native SDLC

Current

Dell Technologies

Oct 2021 - Present (5 years)

Owns Salesforce product strategy and roadmap for enterprise service platforms, leading AI-native SDLC transformation and architecting integrated solutions.

Salesforce Service Cloud Agentforce Salesforce Data 360 Einstein AI RAG MuleSoft SAP Certinia ServiceMax Azure Kafka Gitlab CI CD Agile SAFe

Senior Business Analyst / Project Lead – Salesforce

Capgemini

Oct 2019 - Sep 2021 (1 year 11 months)

Led Salesforce discovery and solution workshops for global clients, designing scalable architectures and coordinating Agile delivery teams.

Salesforce Service Cloud Sales Cloud Field Services MuleSoft SAP Azure Agile DevOps

Product Manager & Salesforce SME

Gulf Business Machines (GBM)

Dec 2011 - Jan 2018 (6 years 1 month)

Managed enterprise technology product portfolios and led CRM transformation as Salesforce SME, optimizing customer lifecycle and service operations.

Salesforce CRM Product Management Digital Solutions Customer Engagement

Sales Manager

Redington Gulf

Jan 2006 - Dec 2011 (5 years 11 months)

Managed HP product portfolio across channel partners and enterprise accounts, owning sales forecasting and CRM governance.

Sales Forecasting CRM Partnership Management Inventory Management

Education

Degrees, certifications, and relevant coursework

Bharathiar University

Master of Business Administration (MBA), Business Administration

2003 - 2005

Master of Business Administration (MBA) from Bharathiar University, Coimbatore, India, from 2003 to 2005. Recognized as a Master's level university degree by ZAB.

Bharathiar University

Bachelor of Science (B.Sc.), Computer Science

2000 - 2003

Bachelor of Science in Computer Science from Bharathiar University, Coimbatore, India, from 2000 to 2003. Recognized as a Bachelor's level university degree by ZAB.