Mateus Rodrigues

Supported the family business after moving cities while also working with ride-sharing services. Managed customer-facing responsibilities to maintain service quality and responsiveness.

Provided customer service on a SaaS platform to support and grow insurance client portfolios. Worked directly with brokers and their clients, supporting portfolios with more than 350 insured individuals.

Evaluated social media posts and online content for quality and relevance while working entirely in English with global teams across multiple time zones. Self-managed workload and deadlines in a fully remote, independent contractor role.

Inbound and outbound phone support for Oi customers, managing high-volume operations with a strong focus on client retention and cancellation reversals. Responsibilities included resolving complex pending service orders, providing critical remote assistance to field technicians during fiber-optic installations, and managing accounts to maximize customer lifetime value and minimize churn.

Tracking supplies between supplier and company via phone, chat, email, and online applications; order verification; quoting and requesting services from carriers; inventory checking; exceptional purchases from foreign suppliers; purchase order control; monitoring import processes and customs clearance.

Studied English to a fluent level for four years. Completed studies in Business Process Management at Opet College.

Grade: 4

Activities and societies: English Language Skills from Beggingers (A1) to Advanced (C1).