François Martins El Kazzi
@francoismartinselkazzi
Customer Support Specialist | 10+ Years Remote | English & Portuguese | AI & Quality Evaluation
BrazilWhat I'm looking for
I’m a customer support and digital operations professional with 10+ years of remote experience supporting global workflows. I handle high-volume requests with accuracy and a calm, structured approach, documenting outcomes clearly while following detailed guidelines.
In my recent work as a Search Quality Specialist, I manage evaluation tasks daily while maintaining consistency and attention to detail. I diagnose intent, assess quality, and record decisions in a clear, organized way, using multiple platforms to track work, flag issues, and keep records.
I’ve also delivered long-term quality for global clients as a Search Quality Rater and supported AI/content quality projects across multiple international platforms. I’m comfortable learning new SaaS tools and AI-enabled workflows, working independently in remote environments, and collaborating asynchronously with distributed teams.
Experience
Work history, roles, and key accomplishments
Manage high volumes of search evaluation tasks daily while maintaining accuracy, consistency, and attention to detail. Follow detailed guidelines to diagnose intent, document decisions clearly, and support knowledge transfer to new team members.
Handled complex search evaluation requests for global clients by resolving ambiguity and escalating when needed. Maintained consistent quality over a long-term remote engagement while documenting findings and adapting to evolving guidelines and workflows.
AI & Content Quality Contractor
Outlier / EWOQ / RaterHub / Multimango
Jan 2016 - Jan 2024 (8 years)
Delivered data quality and AI-related content evaluation services across multiple international platforms. Managed independent workloads to meet productivity and quality targets while applying structured instructions and review processes requiring judgment and precision.
Evaluated large datasets and online content using strict client playbooks and quality standards. Adapted to new tools and project requirements while sustaining productivity and accuracy through consistent documentation and issue identification.
Education
Degrees, certifications, and relevant coursework
Centro Universitário UNA
Bachelor of Business Administration, Business Administration
2011 - 2015
Completed a bachelor's degree in Business Administration at Centro Universitário UNA in Belo Horizonte from 2011 to 2015.
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring François?
You can contact François and 90k+ other talented remote workers on Himalayas.
Message FrançoisFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
