Mateo User

I am a multilingual customer service specialist with over four years of experience in the financial call center operations and multichannel support.

I combine strong communication skills in English with a practical understanding of banking processes to deliver consistent, customer-focused results.

My recent roles include travel sales and inbound customer support, where I built rapport, closed sales, and handled reservations and transactional communications across voice, chat, and email. I have experience in both front-line customer service and behind-the-scenes banking support.

Complementing my service background, I have foundational technical skills from ongoing software analysis and development studies and trainings in web basics and technology management. I also bring creative capability through Adobe Suite tools and basic multimedia skills.

I am motivated, easy-going, and eager to continue learning—seeking opportunities where I can blend customer-facing responsibilities with technology or design tasks to add measurable value.