Jeandre Jack

With approximately six years of experience as a Customer Service Representative at Amazon Development Center, I have honed my skills in providing comprehensive support across multiple communication channels. My journey began as a live chat agent, where I assisted North American customers with their inquiries and order issues. This role allowed me to develop strong problem-solving skills and a deep understanding of customer needs.

As I progressed to the Book Depository department, I utilized Zendesk to manage a high volume of contacts, ensuring that customers worldwide received timely and effective assistance. My final months at Amazon were spent in the shipping and delivery department, where I supported both customers and delivery drivers, ensuring timely and accurate deliveries. My commitment to maintaining high levels of customer satisfaction has always been at the forefront of my professional ethos.