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Masfiq Rahman

@masfiqrahman

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Detail-oriented Virtual Assistant skilled in data, research, and support operations.

Bangladesh

Message

What I'm looking for

I seek a role where I provide remote administrative and research support, leverage data and tools to improve operations, collaborate cross-functionally, and grow into broader IT or operations responsibilities while maintaining confidentiality and clear communication.

I am a detail-oriented Virtual Assistant with hands-on experience in Microsoft Office, data entry, deep web research, lead generation, and social media support.

I have worked as an Information Technology Support Officer, supporting students and staff via email and in person, documenting inquiries, resolutions, and follow-ups while maintaining accurate internal records.

I am proficient with Excel, Word, PowerPoint, basic Python, SQL (MySQL, Oracle), web scraping, and data mining, and I produce reports, user guides, and presentations to support teams.

I prioritize confidentiality, clear communication, and timely task tracking, and I collaborate across teams to coordinate schedules, asset management, and ticket escalation processes.

Experience

Work history, roles, and key accomplishments

Information Technology Support Officer

Imperium International College

Supported students and staff via email and in-person, documenting inquiries, resolutions, and follow-ups while maintaining accurate records and preparing user guides and presentations to improve support efficiency.

Microsoft Office Excel)Data Entry SQL MySQL Web Research Customer Support Documentation Excel

Virtual Assistant

Imperium International College

Managed email and file organization, calendar coordination, document creation and formatting, and social media asset support while ensuring confidentiality and timely task tracking and follow-ups.