Mary Washburn
@marywashburn
I lead operations, coach teams, and resolve customer and workflow challenges.
United StatesWhat I'm looking for
At CBE Companies, I supervise Verizon Fraud operations, coach call center agents, and use performance metrics to improve workflows, compliance, and customer service.
I've built team engagement through regular feedback, skill-building guidance, open communication, and conflict resolution. My leadership helped agents achieve top-tier performance while supporting a positive, productive work environment.
Previously, I supported train manufacturing operations at Alstom, including quality control, kiln loading and unloading, and tile-firing schedules.
My background also includes teller, outside sales, and management work at Maple City Savings Bank, where I processed transactions, balanced drawers, trained tellers, and developed customer relationships. I've earned six Core Value Awards for Leadership and one for Integrity.
Experience
Work history, roles, and key accomplishments
CSR1/Supervisor/Verizon Fraud
CBE Companies Inc.
Mar 2024 - Present (2 years 6 months)
Coached and mentored call center agents to achieve top-tier performance, driving the team to rank within the top 90%. Supervised daily operations, monitored performance metrics, and resolved customer complaints to maintain service quality.
Education
Degrees, certifications, and relevant coursework
Canisteo Central School
High School Diploma, General Studies
Earned a High School Diploma from Canisteo Central School in 1993.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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