At Kohl’s, I lead daily operations and supervise associates in a high-volume retail environment, maintaining service and operational standards.
I resolve complex customer escalations by balancing company policy with customer satisfaction. I also interview candidates, conduct orientation, and onboard new associates.
I coach and train team members, manage workforce scheduling in Workday, and document incidents and support requests in ServiceNow.
Previously, as Operations Lead at Kohl’s, I managed daily cash office operations, processed transactions, and investigated discrepancies. I also supported customer returns and refunds and coordinated opening and closing procedures.
