Florence Osaro Igwe
@florenceosaroigwe
Detail-oriented business management and project support specialist.
What I'm looking for
I am a detail-oriented Business Management and Project Support Specialist with over four years of experience improving operational efficiency, coordinating cross-functional teams, and providing executive support in fast-paced environments. I have driven measurable outcomes — including scaling platform users through growth experiments, improving guest satisfaction, and streamlining office processes — while maintaining strict confidentiality and fostering strong team collaboration.
Skilled in Microsoft Office, Google Workspace, Trello, QuickBooks, and HubSpot, I manage workflows, records, and stakeholder alignment to deliver projects on time and within scope. I bring strengths in customer engagement, process improvement, and marketing-driven growth initiatives, and I am committed to contributing to sustainable business growth and operational excellence.
Experience
Work history, roles, and key accomplishments
Product Manager – Growth
Japa.run
Aug 2025 - Present (10 months)
Scaled platform users from 700 to 1,800+ through targeted growth experiments and optimized funnels; led marketing campaigns and cross-functional product launches to improve conversions and engagement.
Gallery Manager
Rele Gallery
Jan 2025 - Aug 2025 (7 months)
Oversaw day-to-day gallery operations and exhibition execution, managed inventory and sales processes, and implemented strategies to boost visibility and visitor engagement.
Customer Service Agent
Transcorp Hilton Hotel
Sep 2022 - Jan 2024 (1 year 4 months)
Enhanced guest satisfaction scores by 88% and supported Executive Floor operations, upselling services to increase revenue while maintaining brand standards and accurate transactions.
Admin & Marketing Intern
Transcorp Hotels Plc
Apr 2021 - Jun 2022 (1 year 2 months)
Streamlined office record-keeping reducing retrieval time by 40% and executed a marketing campaign that increased brand awareness by 25%, improving visitor engagement and internal processes.
Teaching Practice Instructor
Government Technical College Calabar
Jan 2018 - Jul 2018 (6 months)
Delivered classroom instruction and practical teaching practice in agricultural science education during a six-month teaching placement.
Education
Degrees, certifications, and relevant coursework
University of East London
Master of Business Administration, Business Administration
Enrolled in a Master in Business Administration program (in view).
European Business University
Diploma in Business Management, Business Management
Completed a Diploma in Business Management.
University of Calabar
Bachelor of Science/Education, Agricultural Science Education
Earned a Bachelor of Science/Education in Agricultural Science Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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