Open to opportunities

Florence Osaro Igwe

@florenceosaroigwe

Message

Detail-oriented business management and project support specialist.

Nigeria

Message

What I'm looking for

I am seeking a role where I can drive operational excellence and growth, manage cross-functional projects, and contribute to a collaborative, impact-driven team with opportunities for professional development.

I am a detail-oriented Business Management and Project Support Specialist with over four years of experience improving operational efficiency, coordinating cross-functional teams, and providing executive support in fast-paced environments. I have driven measurable outcomes — including scaling platform users through growth experiments, improving guest satisfaction, and streamlining office processes — while maintaining strict confidentiality and fostering strong team collaboration.

Skilled in Microsoft Office, Google Workspace, Trello, QuickBooks, and HubSpot, I manage workflows, records, and stakeholder alignment to deliver projects on time and within scope. I bring strengths in customer engagement, process improvement, and marketing-driven growth initiatives, and I am committed to contributing to sustainable business growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Product Manager – Growth

Current

Japa.run

Aug 2025 - Present (5 months)

Scaled platform users from 700 to 1,800+ through targeted growth experiments and optimized funnels; led marketing campaigns and cross-functional product launches to improve conversions and engagement.

Growth Marketing Funnel Optimization User Acquisition Analytics Campaign Management Video Production A B Testing

Gallery Manager

Rele Gallery

Jan 2025 - Aug 2025 (7 months)

Oversaw day-to-day gallery operations and exhibition execution, managed inventory and sales processes, and implemented strategies to boost visibility and visitor engagement.

Exhibit Management Inventory Management Event Planning Client Relations Gallery Management Systems Logistics Budgeting Team Coordination

Customer Service Agent

Transcorp Hilton Hotel

Sep 2022 - Jan 2024 (1 year 4 months)

Enhanced guest satisfaction scores by 88% and supported Executive Floor operations, upselling services to increase revenue while maintaining brand standards and accurate transactions.

Guest Relations Upselling Customer Service Payment Processing Front Desk Operations Service standards Communication

Admin & Marketing Intern

Transcorp Hotels Plc

Apr 2021 - Jun 2022 (1 year 2 months)

Streamlined office record-keeping reducing retrieval time by 40% and executed a marketing campaign that increased brand awareness by 25%, improving visitor engagement and internal processes.

Office Management Marketing Campaigns Data Entry Communication