Mary Rose Sayago
@maryrosesayago
Detail-oriented Virtual Assistant with 4 years of customer service experience.
What I'm looking for
I am a detail-oriented and reliable Virtual Assistant with over four years of experience in customer service, live chat support, content moderation, and administrative tasks. My strong communication skills, both written and verbal, enable me to manage time effectively and multitask efficiently in both remote and in-office settings. I am eager to provide efficient virtual support that contributes to operational success.
Throughout my career, I have worked with various companies, including Billion Dragon Outsource Phils and Teleperformance, where I honed my skills in managing live chat operations and handling customer inquiries. My role as a Content Moderator at Enshored allowed me to ensure platform safety by reviewing flagged content, consistently delivering performance above quality benchmarks. I take pride in my ability to resolve customer queries efficiently, particularly in high-volume environments.
As I continue to grow in my career, I am looking for opportunities that will allow me to leverage my skills in customer service and virtual assistance while contributing to a dynamic team. I am committed to maintaining professionalism and confidentiality in all interactions, ensuring a positive experience for clients and customers alike.
Experience
Work history, roles, and key accomplishments
Freelance Chatter
Alphachat
Feb 2025 - Present (3 months)
Handled real-time chat interactions, ensuring prompt and professional responses. Maintained confidentiality and professionalism in handling adult content.
Chat Moderator
Unimiu Software Technology Corp.
Feb 2024 - Present (1 year 3 months)
Monitored platform messages for community safety and guideline compliance. Resolved customer queries efficiently in high-volume environments.
Customer Service Representative
8 Stone Business Outsourcing
Jun 2023 - Present (1 year 11 months)
Provided technical support and account assistance via live chat. Assisted users with betting procedures, account issues, and platform navigation. Delivered clear and concise explanations of betting rules and promotional offers.
Content Moderator
Enshored
May 2022 - Present (3 years)
Ensured platform safety by reviewing flagged content in line with community guidelines. Delivered performance above quality benchmarks.
Customer Service Representative
Teleperformance Ph
Mar 2022 - Present (3 years 2 months)
Handled customer inquiries on insurance products and services. Assisted with claims and policy information.
Live Chat Support & Payment Officer
Billion Dragon Outsource Phils
Jan 2021 - Present (4 years 4 months)
Managed live chat operations and facilitated secure payment transactions. Handled sensitive customer data with accuracy and confidentiality.
Education
Degrees, certifications, and relevant coursework
Bicol University College of Arts and Letters
Bachelor of Arts, Communication
Activities and societies: Advanced CCA and ESL Training
Studied communication principles and practices. Developed skills in various forms of media and public relations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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