Mary Rose SayagoMS
Open to opportunities

Mary Rose Sayago

@maryrosesayago

Detail-oriented Virtual Assistant with 4 years of customer service experience.

Philippines

What I'm looking for

I am seeking a role that values efficiency and teamwork, offering growth opportunities.

I am a detail-oriented and reliable Virtual Assistant with over four years of experience in customer service, live chat support, content moderation, and administrative tasks. My strong communication skills, both written and verbal, enable me to manage time effectively and multitask efficiently in both remote and in-office settings. I am eager to provide efficient virtual support that contributes to operational success.

Throughout my career, I have worked with various companies, including Billion Dragon Outsource Phils and Teleperformance, where I honed my skills in managing live chat operations and handling customer inquiries. My role as a Content Moderator at Enshored allowed me to ensure platform safety by reviewing flagged content, consistently delivering performance above quality benchmarks. I take pride in my ability to resolve customer queries efficiently, particularly in high-volume environments.

As I continue to grow in my career, I am looking for opportunities that will allow me to leverage my skills in customer service and virtual assistance while contributing to a dynamic team. I am committed to maintaining professionalism and confidentiality in all interactions, ensuring a positive experience for clients and customers alike.

Experience

Work history, roles, and key accomplishments

AL

Freelance Chatter

Alphachat

Feb 2025 - Present (3 months)

Handled real-time chat interactions, ensuring prompt and professional responses. Maintained confidentiality and professionalism in handling adult content.

UC

Chat Moderator

Unimiu Software Technology Corp.

Feb 2024 - Present (1 year 3 months)

Monitored platform messages for community safety and guideline compliance. Resolved customer queries efficiently in high-volume environments.

8O

Customer Service Representative

8 Stone Business Outsourcing

Jun 2023 - Present (1 year 11 months)

Provided technical support and account assistance via live chat. Assisted users with betting procedures, account issues, and platform navigation. Delivered clear and concise explanations of betting rules and promotional offers.

TP

Customer Service Representative

Teleperformance Ph

Mar 2022 - Present (3 years 2 months)

Handled customer inquiries on insurance products and services. Assisted with claims and policy information.

Education

Degrees, certifications, and relevant coursework

BL

Bicol University College of Arts and Letters

Bachelor of Arts, Communication

Activities and societies: Advanced CCA and ESL Training

Studied communication principles and practices. Developed skills in various forms of media and public relations.

Tech stack

Software and tools used professionally

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