MaryPia Mijumbi
@marypiamijumbi
Dedicated customer relations and trade development professional driving retention, sales growth, and loyal client relationships.
What I'm looking for
I’m a dedicated, results-driven Customer Relations professional with extensive experience in client service, trade development, and relationship management. I focus on communication, problem-solving, and customer retention strategies that turn day-to-day support into long-term loyalty.
Since 2022, I’ve worked as a Customer Relations Officer at SKK Technologies Ltd, managing customer inquiries and delivering timely resolutions. I build and maintain strong client relationships, coordinate with internal teams for efficient service delivery, and handle complaints professionally—using feedback to improve services.
Earlier, I strengthened market reach and sales as a Trade Development Representative at TopImageAfrica (2016–2020) by promoting products and services, conducting market research, and organizing promotional campaigns while monitoring outcomes. Before that, as a Customer Relations Officer at TheCopycat Uganda Ltd (2009–2014), I handled front-line customer requests, maintained accurate customer records, resolved complaints, and supported administrative tasks to improve office operations.
Experience
Work history, roles, and key accomplishments
Customer Relations Officer
SKK Technologies Ltd
Jan 2022 - Present (4 years 5 months)
Managed customer inquiries and delivered timely issue resolution. Built and maintained client relationships, coordinated service delivery with internal teams, and implemented feedback to improve service quality.
Trade Development Representative
Top Image Africa
Jan 2016 - Jan 2020 (4 years)
Promoted products and services to expand market reach and sales. Developed distributor and retail partner relationships, conducted market research for new opportunities, and organized promotional campaigns with performance monitoring.
Customer Relations Officer
The Copycat Uganda Ltd
Jan 2009 - Jan 2014 (5 years)
Provided front-line customer service and handled client requests efficiently. Resolved complaints, maintained accurate customer records, supported administrative tasks, and improved service processes.
Education
Degrees, certifications, and relevant coursework
Makerere University
Bachelor of Urban Planning, Urban Planning
Earned a Bachelor’s degree in Urban Planning from Makerere University, applying organizational and analytical skills in dynamic work environments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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