Open to opportunities

Mary Paguaga

@marypaguaga

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Payroll Support Specialist delivering accurate client service, troubleshooting, and fraud-aware operations.

United States

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What I'm looking for

I’m looking for a role where I can support clients end-to-end—especially payroll or finance-adjacent—using hybrid flexibility, strong troubleshooting, and compliance-first thinking. I thrive in fast-paced teams that value data accuracy and continuous improvement.

I’m a client support and payroll operations professional with experience spanning payroll support, appointment coordination, and high-volume customer assistance. In my current ADP hybrid role, I provide payroll support to help clients process, navigate systems, and resolve issues with accuracy, professionalism, and compliance.

I’m known for data accuracy and attention to detail, handling complex inquiries by troubleshooting payroll discrepancies, escalating when needed, and educating clients on platform features to reduce errors. Beyond payroll, I’ve strengthened my customer service foundation through live chat and fraud prevention work (KYC/AML), as well as quality control and logistics coordination—always optimizing workflow and maintaining reliable records.

Experience

Work history, roles, and key accomplishments

Current

Payroll Support Consultant

Current

ADP

Aug 2023 - Present (2 years 10 months)

Provided payroll support to clients by helping with processing, system navigation, and issue resolution. Troubleshot payroll discrepancies, escalated complex cases, and educated clients on platform features to improve accuracy and efficiency.

Payroll Support client support Tax And Employee Data Support & Compliance Client Education

Retail Sales Associate

Bath & Body Works

Apr 2024 - Apr 2026 (2 years)

Delivered customer-focused retail service through personalized product recommendations and strong product knowledge. Processed POS transactions, supported merchandising and restocking, and resolved customer concerns in a fast-paced environment.

Customer Service Retail Sales POS Product Recommendations Merchandising Multitasking Issue Resolution

Quality Control & Logistics

Red Luxury

Sep 2023 - Feb 2024 (5 months)

Performed quality control inspections on incoming and outgoing products to ensure compliance with company standards. Reported defects and inventory issues, supported receiving and shipment coordination, and maintained accurate inventory and tracking records.

Quality Control Inventory Logistics Coordination Order Processing Tracking Systems & Compliance Record keeping

Virtual Refractionist & Scheduler

Opticall-BPO

Feb 2022 - Apr 2023 (1 year 2 months)

Conducted virtual pre-exam vision screenings using digital refraction tools under established protocols. Scheduled and confirmed appointments, managed patient calendars, provided support via phone/email/chat, and maintained accurate, confidential patient records.

Digital Refraction Tools Customer Support Live Chat Support Email Support Calendar Management

Money Transfer Specialist

Foundever

Jul 2016 - Feb 2022 (5 years 7 months)

Assisted customers with domestic and international money transfers while ensuring accuracy and policy compliance. Provided real-time live chat support, monitored transactions for fraud risk, performed KYC/AML checks, and documented/escalated high-risk cases.

Live Chat Support Fraud Prevention Transaction Monitoring KYC AML Compliance Customer Documentation