Open to opportunities

Mary Miranda

@marymiranda1

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Experienced healthcare recruiter and pod leader driving full-desk talent acquisition and team performance.

Philippines

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What I'm looking for

I seek a role where I can lead recruitment operations or a team, drive performance through coaching, handle full-desk recruiting for healthcare roles, and contribute to process improvement in a collaborative culture.

I am a versatile, results-driven healthcare recruiter and pod leader with over 12 years of experience in recruitment, customer service, sales, and leadership. I manage full-cycle recruiting for clinical and non-clinical roles, consistently exceeding performance targets while maintaining strong candidate and client relationships.

Promoted to Pod Leader while managing a full recruitment desk, I oversee sourcing, screening, placement, compliance, and pod metrics, and I coach recruiters on sourcing strategies, candidate management, and client communication. I also partner with credentialing teams to ensure documentation completeness and guide candidates through offers, logistics, and onboarding.

I am passionate about delivering exceptional service, resolving escalations, and contributing to team growth. I bring hands-on leadership, proven metrics-driven improvement, and the ability to balance individual desk responsibilities with team development.

Experience

Work history, roles, and key accomplishments

Current

Pod Leader / Full-Desk Recruiter

Current

GLC Group

Mar 2024 - Present (2 years)

Promoted to Pod Leader while managing a full recruitment desk for clinical and non-clinical healthcare roles nationwide, improving pod performance through coaching and tracking metrics like submissions, placements, and time-to-fill.

Team Leadership Sourcing & Compliance Healthcare Staffing Metrics Client Communication

Sales and Member Services

Beepo / Sista Fitness AU

Mar 2022 - May 2023 (1 year 2 months)

Promoted and sold gym memberships and fitness packages, managed member inquiries across digital platforms, scheduled club tours, and tracked leads to support sales and retention goals.

Sales Customer Service Scheduling Member Retention CRM

Full-Desk Healthcare Recruiter

GLC Group

Sep 2022 - Mar 2023 (6 months)

Managed end-to-end recruitment for clinical and non-clinical healthcare positions, sourcing and placing RNs, LPNs, CNAs, allied health, and administrative staff while coordinating credentialing and onboarding.

Candidate Sourcing Credentialing Onboarding Client Relations Interviewing Offer Management

Billing Associate

Sutherland / Chime Fintech

Jan 2022 - Mar 2022 (2 months)

Handled high volumes of member billing inquiries, initiated and tracked dispute investigations, and troubleshot app issues related to balances and transactions to resolve customer issues.

Billing Disputes Customer Support Troubleshooting Communication Case Management Financial Services Support

SME / Customer Service Rep II

Digital Room Inc.

Sep 2021 - Jan 2022 (4 months)

Handled escalated print and order issues, conducted complex ticket investigations, and provided mentorship and real-time support to Level 1 customer service representatives.

Escalation Management Mentoring Customer Support Quality Assurance

Customer Service Representative

Digital Room Inc.

Mar 2020 - Aug 2021 (1 year 5 months)

Assisted customers with online print orders, guided artwork and proofing processes, coordinated with prepress teams, and resolved delivery or print quality issues to ensure customer satisfaction.

Order Management Customer Support Communication Quality Control

Team Leader / Point of Contact

VXI Global Holdings BV

Jun 2019 - Jan 2020 (7 months)

Served as primary point of contact for agents on complex billing disputes and upselling strategies, provided live coaching and performance analysis to improve team metrics and resolution rates.

Team Leadership Escalation Management Coaching Performance Analysis Upselling Process Improvement

Technical and Billing Support Rep

VXI Global Holdings BV

Oct 2015 - Jan 2020 (4 years 3 months)

Handled combined customer service, technical troubleshooting, billing disputes, and sales responsibilities, resolving service issues and educating customers on promotions and product features.

Technical Support Billing Disputes Troubleshooting Upselling Customer Education Multitasking

Subject Matter Expert

VXI Global Holdings BV

Jan 2019 - Jun 2019 (5 months)

Acted as go-to resource for complex billing and account escalations, mentored agents on billing logic and objection handling, and supported identification of upsell opportunities.

Escalations Mentoring Objection Handling Upselling

Sales and Services Agent

VXI Global Holdings BV

May 2018 - Jan 2019 (8 months)

Delivered customer service while resolving billing issues and meeting monthly sales quotas through upselling mobile products, plans, and protection packages to improve retention.

Customer Service Sales Upselling Quota Achievement Product Knowledge Retention

Sales Verifier

VXI Global Holdings BV

May 2017 - May 2018 (1 year)

Monitored outbound sales calls for compliance and quality, documented findings for feedback, and escalated unethical practices while supporting HR disciplinary processes.

Quality Assurance & Compliance Reporting Feedback Investigation Escalation Management